Service Delivery Manager

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NSC Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🏢 Enterprise

📡 Telecommunications

Enterprise • Telecommunications

NSC Global is a company that focuses on comprehensive IT management, offering services like operational support, customer care, and global maintenance. They are dedicated to driving change through customer experience and innovation, with a commitment to sustainability and transformation in enterprise technology. Their global service capabilities include insights into emerging technologies like 5G and applied observability to add value to businesses worldwide.

📋 Description

• To coordinate all resources of the tower (including off-shore) • To orchestrate end-to-end-services for the involved towers (top of stack) • Manage the cooperation between Towers to ensure usage of standard methods and tools wherever applicable • Ensure that account specific processes are applied at all relevant scope • Evaluate and manage service requests • To drive completion of service acceptance, technical assurance and handover processes • Ensure that the Root Cause Analysis for the tower specific services are performed • Act as the next level of escalation for tower specific technical teams for all service management processes • Ensure that the quality of asset management requirements in the respective towers • Ensure the CAP planning of the account in the tower on the component level and provision to Manager

🎯 Requirements

• College/University degree in IT or 5 - 7 years of equivalent working experiences • Portal, virtualization, application database or hardware knowledge • Solution Architect 3 -5 years, ITL Foundations, Project Management • CRM Experience • Experience in Hardware and Software Migration is an asset • Languages: English and local Language (compulsory)

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options