Director, Customer Success – Physical AI, vGPU

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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👻 Ghost score 11%

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NVIDIA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

🏭 Manufacturing

🤖 Artificial Intelligence

Healthcare • Manufacturing • Artificial Intelligence

NVIDIA is a leading technology company specializing in accelerated computing and artificial intelligence. NVIDIA pioneers advancements in graphical processing units (GPUs), cloud computing, data centers, and virtual reality, with a focus on gaming, automotive, healthcare, and robotics industries. The company's innovations, such as NVIDIA Omniverse, transform traditional digital processes by enabling high-fidelity simulations and rendering tasks. Their applications span various industries, from autonomous vehicles using NVIDIA DRIVE to healthcare solutions with NVIDIA Clara, and AI-driven analytics and workflows.

📋 Description

• Lead the EMEA go-to-market across NVIDIA AI Enterprise, Run:ai, Mission Control, Customer Success, Physical AI, vGPU, and related NVIDIA libraries and frameworks • Oversee onboarding, licence usage, support escalations, and renewals • Maintain trusted pipeline quality and forecasting • Guide executive reviews with EMEA and global stakeholders covering pipeline, blockers, customer results, support readiness, renewal risk, and resourcing • Connect Physical AI and vGPU coverage to priority enterprise workloads and AI Factory reference architectures • Set priorities across sales toolkits, playbooks, success metrics, enablement, and product feedback • Bring Customer Success together with field sales, solution architects, support, product, engineering, OEMs, cloud providers, GSIs, and partners • Mentor leaders and senior individual contributors across the business areas

🎯 Requirements

• Bachelor's or master's degree in Business, Computer Science, Engineering, or equivalent experience • 15+ overall years of sales experience in enterprise software, AI platform, cloud, customer success, alliances, GTM leadership, or technical sales • 10+ years leading teams • Proven ability to lead multi-product software businesses with field, product, partner, support, and customer success dependencies • Deep understanding of enterprise AI software platform motions, cloud and on-prem infrastructure, software lifecycle, uptake metrics, renewal motions, and support operations • Strong grounding in tactile AI, virtualized GPU solutions, virtual workstations, industrial workloads, infrastructure attach rates, and enterprise AI deployment patterns • Working awareness of open-model and agentic AI drivers • Credibility with customers, partners, regional leadership, product leaders, and global stakeholders • Ability to turn platform strategy into simple field plays, measurable uptake, and commercial results • Entrepreneurial demeanor • Track record leading teams whose work shows up in software revenue and renewals • Familiarity with Omniverse, NIM, NeMo, CUDA-X, DGX, or AI Factory architectures • Standing across EMEA enterprise customers, partners, field, and product teams • Passion for mentoring senior people and sharing knowledge • Ability and willingness to travel 60%, including some international travel

🏖️ Benefits

• Flexible work environment supporting work-life balance • Highly competitive salaries • Comprehensive benefits package • Family benefits