Strategic Account Director

November 7

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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OfficeRnD

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OfficeRnD provides software solutions that power flexible working. We help flex space operators, landlords, property management companies and hybrid teams manage their flex or hybrid workspace.

51 - 200 employees

📋 Description

• Establish and maintain high-quality relationships with Strategic customers throughout the entire lifecycle beginning with select prospects, onboarding and beyond. • Serve as a strategic advisor to, and champion of, Enterprise-level needs and concerns. • Proactively identify ways to add value to the partnership through product consultation, industry expertise and thought leadership. • Prepare for and lead regular Business Reviews to facilitate a strategic conversation with customers regarding the health of their business, multithread the relationship across senior personas and decision-makers, intimately understand their priorities and goals, proactively sell our product roadmap, and promote maximum usage and value of the OfficeRnD platform. • Achieve NRR and retention targets as set by OfficeRnD via price increases, cross-selling, and up-selling. • Serve as a customer experience champion by receiving and communicating feedback to internal teams, putting forth solutions for improvement and overseeing implementation. • Create and maintain strategic plans for targeted customers, seeking opportunities for growth that bring increased value to both the customer and OfficeRnD. • Identify areas of risk for OfficeRnD, create mitigation strategies and lead cross-functional teams in resolution. • Maintain organized tracking of active customer initiatives to ensure that communication is thorough and expectations are managed. • Provide team leadership through mentorship of more junior team members and assist with pushing operational projects forward within team.

🎯 Requirements

• Previous experience owning revenue growth for an assigned portfolio. • Proven customer-focused mindset. • Highly detail-oriented and strong organizational skills. • Curious and demonstrates thought-leadership. • Strong communication skills - written, verbal, presentation. • Intuitive bias for action. • Adaptable to changing environments and processes. • Executive presence, ability to lead discussions with C-Level contacts internally and externally. • 7+ years of overall work experience in Customer Success, Sales, Onboarding or Project Management at a SaaS company. • Fluent in the English language.

🏖️ Benefits

• 401k with 4% matching. • Health, dental and vision insurance. • 25 days paid time off. • 1 additional day off for your birthday. • 3 days off for volunteering. • Paid sick leave.