Technical Support Specialist

Job not on LinkedIn

October 31

Apply Now

Receive Emails with Similar Jobs

Omegro

WebsiteLinkedInAll Job Openings

B2B • Enterprise • SaaS

Omegro is a people-first company that focuses on the acquisition and long-term growth of software companies. They provide a stable and permanent home for businesses, ensuring their continued legacy by fostering decentralized operations and accountability. Specializing in various business units such as logistics, asset maintenance, compliance, CRM, and ERP, Omegro aims to develop and utilize the full potential of acquired businesses through sustainable practices and shared knowledge. Their business model revolves around buy and grow strategies, never selling the acquired companies, thus providing lasting value for stakeholders.

501 - 1000 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Provide outstanding product support for customers and partners worldwide • Diagnose, prioritize, and resolve reported issues with a mix of technical skill and empathy • Record and track every customer interaction with clarity and precision • Capture feature requests and product gaps, ensuring details are documented for development • Respond to customer requests according to service-level agreements (SLAs) • Identify additional training or product needs and share insights with your manager • Collaborate cross-functionally with QA, Product, and Development to close the loop • Represent The Helm Way in every interaction: clear, reliable, and approachable

🎯 Requirements

• Diploma, degree, or technical certification in a related field (or equivalent experience) • 2+ years in customer support (technical support or call center environment preferred) • Excellent verbal and written communication in English (Spanish or Portuguese is a bonus) • Strong troubleshooting and problem-solving skills • Ability to remain composed, professional, and courteous in challenging situations • Proficiency with MS Office Suite; experience with Zendesk, Jira, and Confluence is a plus • Willingness to work varied shifts, including on-call rotations for 24/7 coverage • A self-motivated team player with a positive attitude and strong work ethic • Curiosity to learn technical skills (QA, programming, automation knowledge a plus)

🏖️ Benefits

• Fully remote role based in the Philippines • Flexible shifts (with on-call rotations) • Competitive salary and benefits • Learning & development opportunities (grow with us) • A diverse, global, and supportive culture that values your authentic self