Customer Business Manager

🔥 18 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Once Upon a Farm

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏥 Healthcare

📦 Logistics

🍽️ Food & Beverage

💰 $52M Series D on 2022-03

Healthcare • Logistics • Food & Beverage

Once Upon a Farm is a company committed to providing high-quality, organic baby food and snacks. Their products range from refrigerated pouches and bars to frozen meals, all made with fresh fruits, vegetables, and whole grains. Once Upon a Farm emphasizes their commitment to purity and sustainability, ensuring their offerings have no added sugars and are always organic. They provide convenient, nutritious options for infants and toddlers and are designed to be easy for self-feeding. Their products are available through subscription plans and can also be found in stores, making healthy eating accessible for families on the go.

📋 Description

• Support the Senior Director of Sales and National Account Manager in achieving sales, distribution, market share, and profitability targets • Shape 24-month selling priorities aligned with Once Upon a Farm and Whole Foods Market objectives • Identify incremental distribution, merchandising, and expansion opportunities • Lead sell-in support for new product launches, line extensions, and promotional initiatives • Create retailer-facing presentations and sell stories • Support development and execution of the Whole Foods Market Joint Business Plan • Lead the UNFI relationship and strengthen the partnership among Once Upon a Farm, Whole Foods Market, and UNFI • Optimize pricing, trade investment, promotional calendars, and merchandising budgets • Execute merchandising and secondary-display programs, including inventory positioning, signage, trade programming, and shopper support • Coordinate Category Review inputs across cross-functional teams • Identify execution gaps, risks, and growth opportunities and develop action plans • Analyze Nielsen syndicated data, Whole Foods Market Vendor Central POS data, and UNFI data • Develop category insights and recommendations to improve velocity, distribution, market share, and profitability • Improve forecast accuracy, volume pacing, inventory management, and in-stock performance • Monitor sales, share, ACV, margin, weeks of supply, fill rates, spoilage, and promotional lift KPIs • Develop business scorecards and weekly/monthly performance reporting • Track new product launches and innovation performance • Liaise across Sales, Brand Marketing, Shopper Marketing, Operations, Customer Development, and Category Insights • Coordinate innovation planning and launch readiness • Develop omnichannel go-to-market strategies connecting trade, in-store, digital, and social activations • Drive omnichannel growth across Whole Foods on Amazon • Strengthen collaboration around Whole Foods Market and UNFI initiatives

🎯 Requirements

• 5+ years of retail sales experience, including 3+ years directly supporting Whole Foods Market and working with UNFI • Bachelor's degree in business, Marketing, or related field, or equivalent professional experience • Preference for candidates located in Austin, TX • Proven track record of exceeding sales targets through cross-functional collaboration • Ability to align company strategy with Whole Foods Market growth objectives • Strong planning, organizational, and communication skills, including executive-level presentation capability • Exceptional strategic and analytical acumen • Proven cross-functional leadership experience • Expert knowledge of the Whole Foods Market/Amazon digital ecosystem • Proven success with consumer packaged goods companies and/or relevant retailer experience • Experience managing trade budgets and optimizing promotional strategies for ROI and trade efficiencies • Knowledge of successful retail execution • Ability to manage/update digital content for existing and new .com items • Solid knowledge of Microsoft Suite, Outlook, Slack, AI tools, and other professional platforms • Genuine passion for improving childhood nutrition • Ability to thrive in ambiguity, understand business needs, develop cohesive strategies, and make high-judgment decisions • Must reside in the United States • Visa sponsorship is not available

🏖️ Benefits

• Annual Bonus • 401(k) program + 4% company match after three months • New Hire Remote Life Stipend + annual Nourish and Nurture Allowance • Monthly Auto, Cell, and Internet Stipend • Quarterly Farm-to-Fridge home deliveries and Employee Discounts • Up to 18 weeks of paid Parental Leave • Baby Steps Back To Work • 3 months’ supply of Once Upon A Farm products for new parents • Breast milk shipping service and support for those who travel after birth during breastfeeding • Unlimited Paid Time Off • Paid Volunteer Time • Paid Time Off for jury duty and voting in local, state, and national elections • Medical Insurance for the employee covered at 100% on select plans, with additional plan options at a reduced cost • Vision and Dental Insurance covered at 100% for the employee and dependents • Life insurance • Flexible spending account and Health savings accounts for applicable plans • Employee assistance program (EAP) • Benefits, leaves, and insurance as required by law based on residence • Remote-first work environment