Senior Customer Success Manager

Job not on LinkedIn

🕒 May 21

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Series B on 2015-06

B2B • SaaS • Finance

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Handling overall responsibility for managing the customer relationship • Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services • Acting as a liaison between the customer and varying OSV service delivery areas • Focus on ensuring services adoption and capturing feedback • Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations • Prioritizing and driving resolution on escalated customer challenges • Promoting opportunities for two-way communication • Monitoring and facilitating the customer’s adoption of OSV services and solutions, as well as adoption of the workday technology • Leveraging customer relationships as needed for prospect references • Keeping customers informed of process and procedural changes • Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll • Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction

🎯 Requirements

• 2-5 years in a customer facing services role (consulting or account management) • Proven ability to collaborate and build strong relationships with customers, especially at the executive level • Proven ability to engage across corporate functions (Services, Professional Services, Product Management) • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars • Bachelor’s degree required or equivalent experience • Excellent organization, time management, and communication skills • Service industry experience a plus • Up to 30% travel • Passion for targeted customer focus

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities