Customer Success Manager, Animal Health

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🕒 May 21

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Revelation Pharma

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💊 Pharmaceuticals

⚕️ Healthcare Insurance

🤝 B2B

Pharmaceuticals • Healthcare Insurance • B2B

Revelation Pharma is a national network of 503A and 503B compounding pharmacies dedicated to providing innovative and quality pharmacy preparations and services. They aim to lead the way in the compounding pharmacy industry, focusing on patient-centric care and exploring opportunities for growth and collaboration among pharmacies. Their mission includes a commitment to enhancing the pharmacy business and ensuring a seamless transition for those looking to sell or partner with reputable compounding pharmacies.

📋 Description

• Onboarding and supporting new doctors: Communicate the value of our compounded medications and services to support new account growth • Follow up with newly onboarded veterinarians and veterinary hospitals after their first order, in partnership with the outside sales representative • Assist with account setup and onboarding for customers unfamiliar with pharmacy processes • Serve as the primary point of contact following initial ordering • Coordinate in-person meetings with outside field representatives when additional support is needed • Identify additional product and service opportunities within the Revelation network, including commercial products, supplements, and 503B offerings • Current Account Support: Build and maintain strong relationships with existing veterinarians and veterinary hospitals through consistent communication and ongoing support • Partner with field sales representatives to provide tailored solutions that support customer retention and account growth • Clearly communicate the value of our 503A compounding pharmacy services while addressing provider needs and concerns • Serve as the primary point of contact for prescriber questions and issues, ensuring timely follow-up and resolution • Identify opportunities to expand products and services within existing accounts, including additional offerings across the Revelation network • Provide educational resources and training to prescribers and staff, including clinical materials, regulatory updates, and prescription support tools • Collaboration with Field Sales Support field representatives through provider communication, account insights, and sharing relevant customer updates • Introduce and coordinate onsite meetings between providers and field sales representatives when appropriate • Provide account activity updates, growth opportunities, and customer history to support sales efforts • Market & Product Expertise Maintain knowledge of therapeutic areas, compounding services, and industry trends to effectively support providers • Share customer feedback and market insights with sales and marketing leadership to support business strategies and product positioning • Optional: Participate in industry conferences, meetings, and networking events as needed • Reporting & Performance Tracking Document customer interactions, activities, and opportunities within CRM systems • Monitor key performance metrics including account growth, retention, and activity levels • Support strategic initiatives to grow and diversify the customer network in collaboration with field sales leadership

🎯 Requirements

• High school diploma required • Veterinary Technician or Pharmacy Technician education/certification is strongly preferred • 3+ years of veterinary industry or compounding pharmacy experience preferred • Strong verbal and written communication skills with the ability to build relationships • Comfortable working in a high-volume phone call and customer engagement environment • Knowledge of compounding pharmacy regulations, USP and GFI 256 compliance standards, and veterinary industry practices preferred • Strong organizational, problem-solving, and relationship-building skills • Self-motivated, goal-oriented, and proactive in identifying growth opportunities • Proficient in Microsoft Office, CRM platforms, and virtual meeting/presentation tools; HubSpot and Power BI experience is a plus

🏖️ Benefits

• Comprehensive health benefits including medical, dental, and vision coverage • Company-paid life insurance • Supplemental insurance options • Paid Time Off (PTO) • 401(k) retirement plan with company match • Paid sick leave