Implementation Manager II

🕒 April 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Logo of OpenLoop

OpenLoop

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series A - OpenLoop Health on 2023-03

SaaS • B2B • Enterprise

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements. • Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment. • Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders. • Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines. • Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints. • Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards. • Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation. • Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented. • Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned. • Other duties as assigned

🎯 Requirements

• Bachelor’s degree in engineering or a similar field required. • 3+ years of experience as an Implementation Manager II or in a similar role, with a focus on systems, product, or program configuration. • Proven track record leading end-to-end engineering or implementation projects, ideally in startup or healthcare environments. • Familiarity with Webhooks, understanding of API architecture, design, and best practices. • Proficiency in programming languages highly preferred. • Demonstrated ability to implement and configure technologies required. • Strong leadership and organizational skills. • Excellent communication and interpersonal abilities. • Proficient in project management tools and software. • Must be a proactive, quick learner with problem solving skills.

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more

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