Executive Client Success Manager – Retail Pharmacy Partnerships

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Outcomes®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Outcomes is a healthcare technology company that provides a unified clinical pharmacy and patient-engagement platform connecting pharmacies, payers, providers, and pharmaceutical companies. Its suite includes pharmacy management systems (Rx30, ComputerRx), telepharmacy (TelePharm), IVR, patient engagement and adherence tools, medication therapy management, reconciliation and clinical services that help pharmacies monetize clinical opportunities and improve adherence. Outcomes highlights scale (70M+ patients, 48K+ pharmacies, 68K+ practice sites) and promotes revenue/diversification for pharmacies while enabling payers and pharma to access patients at the point of care.

📋 Description

• Responsible for leading and managing key aspects of servicing and retaining clients • Ensures appropriate levels of service and operational support to clients by understanding and championing for clients’ needs and requirements • Leads regular client calls and presents MBR/QBRs • Supports client onboarding activities, policy creation and modification • Communicates client program performance, helps inform strategy • Leads CMS report communication with clients and CMS application review • Oversees change request submissions • Oversees the management of data for client accounts • Collaborates with internal teams to ensure appropriate updating, changing, discontinuing, mapping and validating of client data • Drives revenue and margin growth with clients through relationship building and consultative selling • Develops and executes client growth strategy and business plan • Manages contracting process for renewals, expansions and upsells • Facilitates contract negotiations and execution for contract renewals and new sold programs • Manages annual contract renewals and forecasting • Facilitates internal pricing and proposal process for new sales opportunities for assigned clients • Leads RFP (request for proposal) and RFI (request for information) responses and presentation

🎯 Requirements

• Minimum years of work experience: 5 years • Minimum level of education or education/experience: Licensed Pharmacist • 2 years training experience • Minimum of 5 years' experience in business development and strategic alliances

🏖️ Benefits

• Medical, Dental and Vision Plans • Voluntary Benefits • HSA & FSA • Fertility & Family Planning Benefits • Paid Parental Leave • Adoption Assistance Program • Employee Resource Groups • Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates • 11 Paid Holidays • Corporate Wellness Program • 401k Plan with employer match, Roth and Pre-tax contribution options available