Clinical Excellence Manager

🕒 May 27

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Outset Medical, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

⚕️ Healthcare Insurance

🧬 Biotechnology

☁️ SaaS

💰 $300M Post-IPO Debt on 2022-11

Healthcare Insurance • Biotechnology • SaaS

Outset Medical, Inc. is a medical technology company that specializes in providing innovative dialysis solutions. Their flagship product, Tablo, is designed to simplify and enhance the dialysis process, reducing costs and complexity. Tablo offers an all-in-one device for health systems to treat dialysis patients across various settings, including hospitals and home environments. The device supports multiple dialysis modalities and features cloud-based monitoring, enabling efficient data management and improved patient outcomes. Outset Medical aims to make dialysis more accessible and efficient for patients with acute and chronic renal failure, catering to needs in both clinical and home settings.

📋 Description

• Serves as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution. • Provides hands-on clinical execution support for assigned customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments. • Deliver clinical application support and clinician education related to the Tablo Hemodialysis System, ensuring customers are equipped to operate a safe, effective, and compliant dialysis program. • Prepare for and participate in Clinical Business Reviews (CBRs) for assigned accounts, including gathering relevant clinical and operational data, supporting data presentation, and engaging in performance conversations aligning with site strategic priorities with customer stakeholders. • Conduct regular customer site visits to support program adoption, reinforce clinical best practices, and identify opportunities to improve care quality, workflow efficiency, and overall program performance. • Actively engage with case management and discharge planning to enhance patient flow and throughput as appropriate. • Partner with Sales, Service, Clinical, Marketing, and other internal teams to support coordinated customer execution and address customer needs. • Participate in internal escalation processes when customer issues arise, supporting investigation, communication, and resolution in collaboration with internal partners. • Ensure all assigned customers have sufficient consumable inventory to ensure treatment continuity and drive workflow efficiency improvement to drive utilization. • Review, revise, and refine programmatic offerings utilizing the latest research and best practices. • Maintain working knowledge of Outset products, clinical programs, policies and procedures, and apply this knowledge consistently through customer interactions.

🎯 Requirements

• Bachelor's degree in nursing. • 2+ years of dialysis experience or related field. • Knowledge in compliance regulations and standards. • Strong communication and leadership skills. • Familiar with developing a business plan and ROI. • Familiar with the health system accreditation process. • Familiar with process and quality improvement background. • Competent in translating data and analytics into action plans. • Ambition to leverage clinical expertise to advance the business objectives. • Display enthusiasm, ambition, and a strong work ethic. • Must show ability to excel in a high-energy, fast-paced environment. • Must be detail oriented with excellent analytical and problem-solving skills. • Must thrive in a collaborative, cross-functional work environment. • Maintain a sense of urgency, work effectively under pressure, and be able to multi-task. • Must be goal-oriented and committed to driving initiatives to resolution. • Excellent interpersonal skills with the ability to persuade decision makers. • Strong work ethic as an individual and on a team. • Working knowledge of Word, Excel, and PowerPoint applications. • Must be willing to travel extensively (up to 75%).