TECHNICAL SUPPORT SPECIALIST

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July 29

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Outsource Accelerator

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B2B • eCommerce • SaaS

Outsource Accelerator is a leading resource and marketplace for outsourcing information and services. It provides extensive resources such as articles, podcasts, and guides to help businesses understand and navigate the outsourcing landscape. The platform includes an outsourcing calculator and a directory of over 4,000 business process outsourcing firms, enabling businesses to save significantly on staffing costs while accessing expert outsourcing services.

201 - 500 employees

Founded 2016

🤝 B2B

🛍️ eCommerce

☁️ SaaS

📋 Description

• Assist in installing WeSuite applications on client environments, whether on-premises or via 3rd-party IT providers • Provision and deploy WeSuite hosted services, including application configuration and environment setup • Support application deployment processes and CI/CD workflows • Perform pre-deployment testing and validation of applications to ensure readiness • Provide technical troubleshooting and support to both internal teams and clients • Assist in managing internal network configurations and systems as needed • Document installation, deployment, and support processes for internal use and client reference

🎯 Requirements

• Proficient in SQL (queries, basic administration, troubleshooting) • Experience installing software applications in both hosted and on-prem environments • Strong understanding of server administration (Windows/Linux), including system configuration, security, and performance tuning • Familiarity with deployment tools and CI/CD processes • Strong general knowledge of networking and IT infrastructure (e.g., firewalls, DNS, VPNs, etc.) • Excellent problem-solving skills and ability to troubleshoot in varied technical environments • Clear and professional communication skills; experience working in client-facing roles • Experience with Octopus Deploy is a plus, but not mandatory. A candidate doesn't need to be well-versed in it; we can provide training. The key is familiarity with deployment workflows and CI/CD concepts. • Experience with WeSuite applications • Familiarity with IT service management tools and ticketing systems