People Business Partner, CX, G&A

November 22

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Owner.com

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Owner is the all-in-one platform for managing a restaurant's digital presence. We empower restaurant owners to truly own their restaurant, on the web. Our product helps them take back control from large corporations who are stealing their customer relationships and charging them unfair fees.

11 - 50 employees

📋 Description

• Collaborate with CX + G&A leadership to understand business needs and develop People Ops strategies that drive organizational effectiveness and support rapid growth. • Partner with our Talent team to attract and hire top talent at an accelerated rate; develop retention strategies to drive business growth. • Design and implement training programs and career development initiatives that equip team members with the skills necessary for success in their roles and support career advancement. • Partner with leadership, providing guidance on performance management to foster a culture of accountability and recognition in a high talent density culture. • Champion initiatives that promote Owner’s values and drive positive workplace culture and employee engagement. Gather and analyze employee feedback to drive improvements. • Utilize People Ops metrics and analytics to assess the effectiveness of People Ops programs and make data-driven decisions that align with business objectives. • Ensure People Ops practices comply with legal regulations in consideration of a global workforce and develop policies that support the business and meet country specific needs.

🎯 Requirements

• Minimum of 5 + years of demonstrated experience in People Operations, with a focus on business partnership of the CX & G&A functions, preferably in a start-up environment and supporting a global workforce. • Thrives in a dynamic, fast-paced startup environment with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team. • Proven Experience creating and implementing strategies that drive organizational effectiveness. • Strong Knowledge and understanding of local legislation as it relates the the U.S. and LATAM (Mexico & Colombia). ***Spanish speaking a big plus!*** • Expertise in organizational development, including a strong understanding of talent acquisition, employee engagement and performance management. • Excellent judgement and problem thinking skills. • Proficiency in HR tech stack (preferably Rippling HRIS & Lattice), with the ability to interpret data and drive actionable insights. • Excellent communication, interpersonal, and leadership skills with the ability to influence and empower team members at all levels.

🏖️ Benefits

• This role's base salary range budget is **$145k-155k USD / $140-150k CAD**, plus a generous pre-IPO equity package. • Other benefits include comprehensive health coverage, monthly lifestyle stipend, unlimited/flexible PTO - plus extra fun perks!