Managed XSIAM Service Delivery Lead

🔥 43 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers • Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and automation use cases • Advise customers on alert tuning, data onboarding, and correlation optimization best practices • Drive continuous improvement in customer security posture and measurable time-to-value outcomes • Manage incoming customer requests and prioritize effectively • Collaborate with the SOC engineering team to ensure timely, high-quality delivery • Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings • Translate complex detection and response concepts into actionable guidance for diverse audiences • Partner with Unit 42's SOC engineering, Product, and MDR teams for consistent service quality and cross-functional alignment • Design and implement automation workflows that enhance detection, response, and reporting efficiency • Champion customer needs internally and advocate for enhancements and escalations • Contribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service

🎯 Requirements

• 5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations • Experience preferably within enterprise cybersecurity or SaaS environments • Strong understanding of XDR, SIEM, and SOAR technologies, including incident and alert management, correlation development, and data source onboarding • Demonstrated experience collaborating with security analysts, engineers, and threat hunters in operational environments • Excellent communication skills for explaining complex security concepts to technical and non-technical audiences • Analytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needs • Curiosity and growth mindset, with ability to learn and adapt to evolving technologies and detection methodologies • Bachelor's degree in Computer Science, Information Security, or a related field • Applicants must not require immigration sponsorship; the employer will not sponsor work visas for this position

🏖️ Benefits

• Reasonable accommodations for qualified individuals with a disability or special need • Equal opportunity employment and diversity commitment