Partner Launch & Customer Success Lead

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Palta

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🤖 Artificial Intelligence

👥 B2C

🧘 Wellness

💰 $100M Series B - Palta on 2021-08

Artificial Intelligence • B2C • Wellness

Palta is a global holding company and portfolio of preventative digital health and wellness brands that build consumer-facing mobile apps and AI-powered virtual coaches. The group develops and operates large-scale B2C health and wellness products — including women's health, AI weight-management coaching, fitness coaching, and AI-driven skincare — with a focus on preventative care and personalized guidance. Palta emphasizes deep tech and data-driven solutions to make preventative healthcare and wellness accessible at scale.

📋 Description

• Own the end-to-end launch process for new enterprise gym partners, including planning timelines, coordinating internal teams and ensuring operational readiness • Develop and maintain a Partner Launch Playbook that standardizes how Zing is launched across gym networks • Design and implement trainer and manager enablement programs, including onboarding sessions, demo scripts and activation campaigns • Coordinate in-gym marketing activation, such as QR code campaigns, trainer-led demos, internal communications and member promotion • Monitor partner performance and product adoption, tracking metrics such as member penetration, trainer engagement and retention • Build a Partner Performance Dashboard to track launch progress and adoption metrics across partner networks • Collect structured product feedback from partners and collaborate with the product team to improve the product roadmap • Continuously improve launch processes to ensure faster rollout and scalable expansion across large gym networks

🎯 Requirements

• Strong project and operational management skills • Experience working with enterprise clients or strategic partnerships • Ability to build scalable processes, playbooks and operational systems • Excellent communication and relationship-building skills • Strong analytical mindset with the ability to track performance metrics and drive improvements • Comfortable working in a cross-functional environment with product, engineering and marketing teams • Experience working with multi-location businesses or franchise networks • Experience launching or activating digital products through frontline staff • Background in fitness, wellness, or health-tech industries (nice to have)

🏖️ Benefits

• Be part of the fastest-growing fitness and lifestyle startup • Help shape the internal engine of one of the most exciting AI consumer product • Excellent work environment: the company is small enough to be person-oriented • Remote-friendly environment with the option to collaborate in-person