Senior Revenue Operations Manager

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October 23

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Pantheon Platform

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Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone’s hands. That’s why we’re so passionate about helping developers, IT, and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.

501 - 1000 employees

📋 Description

• Partner with CS leadership to define and operationalize the customer revenue model, including retention, expansion, and gross/net revenue retention targets • Support annual and quarterly planning: coverage models, capacity planning, segmentation, and territory alignment for CSMs, onboarding, and services • Optimize forecasting frameworks for accuracy for retention revenue • Partner with RevOps peers to ensure smooth handoffs across Marketing, Sales, Partner, and Customer functions • Lead root-cause analysis of churn and expansion performance to identify drivers and opportunities • Translate data into actionable insights for CS, Services, and Support leaders to improve retention and customer experience • Work closely with Enablement to ensure systems and processes are embedded in day-to-day workflows • Manage and optimize the CS tech stack, ensuring tool adoption and accurate data flow between systems and partnering cross functionally on systems that span the revenue cycle.

🎯 Requirements

• 6–10 years of experience in Revenue Operations, Customer Success Operations, or Business Operations in a B2B SaaS environment • Ability to synthesize complex data into clear recommendations and business narratives • Strong analytical and modeling skills to drive insights from raw data • Excellent project management skills with experience driving cross-functional initiatives • Strategic thinker who can balance long-term planning with hands-on execution • A hands-on ownership mindset

🏖️ Benefits

• Industry competitive compensation and equity plan • Flexible time off, sick days, and 13 paid holidays • Comprehensive medical insurance including Health, Dental, and Vision • Paid parental leave (plus fertility, adoption, and other family planning benefits) • In-office workspace (San Francisco) • Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development • Events and activities both team-based and company-wide that inspire, educate, and cultivate