Senior Enterprise Engagement Manager

🕒 August 21

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Parloa

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 Series B on 2024-04

Artificial Intelligence • Enterprise

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty.

📋 Description

• Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization • Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation • Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives • Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives • Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling • Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle

🎯 Requirements

• 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments • Proven ability to drive strategic value and support digital transformation in complex organizations • Track record of turning customer success into measurable business impact and growth opportunities • Strong project and stakeholder management skills, with a focus on execution and outcomes • Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences • Technical curiosity and interest in AI, automation, and customer experience • Native or bilingual in German, and fluent in English