Senior Partner Agent Architect

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏛️ Architect

👻 Ghost score 10%

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Parloa

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 Series B on 2024-04

Artificial Intelligence • Enterprise

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty.

📋 Description

• Scope and design end-to-end AI Agent deployments across complex enterprise environments • Define Parloa integrations with CRMs, ERPs, ticketing platforms, contact center technologies, and other enterprise applications • Solve complex multi-system data flows, dependencies, and integration challenges • Guide partners and customers on API design, authentication, data transformation, field mapping, error handling, and integration patterns • Build, configure, test, and troubleshoot integrations using REST APIs, webhooks, JSON/XML payloads, and tools such as Postman • Collaborate with Forward Deployed Engineers on complex or custom integration scenarios • Lead technical discovery workshops, architecture reviews, and solution design sessions • Translate customer workflows and business requirements into conversational components and reliable AI Agent behavior • Apply LLM, prompting, embeddings, and context management knowledge to improve agent performance • Support prompt design, conversational flows, guardrails, escalation logic, and voice configuration • Validate architecture, integration reliability, agent quality, and real-world behavior through structured testing • Review partner-created solution designs and enable partners to deliver Parloa solutions independently • Identify and resolve delivery blockers with Product, Solution Engineering, Forward Deployed Engineering, Customer Success, and partner teams • Document reusable architecture patterns, implementation guidance, technical standards, and best practices • Act as a trusted strategic and technical advisor to partners and enterprise customers

🎯 Requirements

• 4+ years of experience in enterprise customer-facing technical roles across solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementation • Experience working with strategic partners, systems integrators, consulting firms, or partner-led delivery models • Strong systems thinking and experience solving complex problems across multiple systems and data sources • Experience with enterprise SaaS platforms such as CRMs, ERPs, ticketing systems, contact center platforms, or workflow tools • Proficiency in REST APIs, JSON/XML, API testing tools such as Postman, and authentication patterns including OAuth, API keys, and JWT • Experience reading API documentation, defining field mappings, and troubleshooting integration behavior • Ability to evaluate technical feasibility, architecture quality, scalability, security, and delivery risk • Comfort working hands-on with integrations, configuration, testing, and troubleshooting • Strong understanding of LLMs, prompt engineering, conversational architecture, and enterprise AI workflows • Ability to translate customer requirements into reliable prompts, conversational flows, and agent behaviors • Strong stakeholder and project management skills, with experience leading workshops, discovery sessions, or architecture discussions • Excellent communication and consultative problem-solving skills across technical and non-technical audiences • Entrepreneurial mindset, strong initiative, and comfort operating in an evolving environment • Excellent written and spoken English is required • Nice to have: Experience enabling systems integrators or technical delivery partners • Nice to have: Exposure to contact center, telephony, or enterprise CX technologies • Nice to have: Experience with integration platforms such as MuleSoft, Boomi, Workato, or SAP Integration Suite • Nice to have: Familiarity with embeddings, tool calling, retrieval, or agent orchestration • Nice to have: Experience with SSML, lexicons, regex, or voice configuration • Nice to have: Exposure to TypeScript, Node.js, Git, CI/CD, cloud infrastructure, or Kubernetes • Nice to have: Experience supporting enterprise go-lives and production troubleshooting

🏖️ Benefits

• Equal opportunities for all qualified applicants • GDPR and ISO 27001 compliance in handling sensitive information