Technical Operations Support Specialist I – Payroll Tax Support

🕒 September 1

🇺🇸 United States – Remote

💵 $41.4k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Deliver high-quality technical support for Paylocity’s cloud-based HR and payroll applications • Resolve complex client issues and escalated technical concerns for internal departments • Troubleshoot software functionality, payroll transmission, installation errors, time and labor discrepancies, payroll tax questions, and database-related problems • Set up and support standard features within web-based applications • Provide Payroll Tax Support for internal partners assisting clients with payroll tax functionality and pay history data corrections • Answer questions about employee tax setup and accurate tax withholding • Perform User Acceptance Testing for newly released tax calculation functionality • Troubleshoot payroll tax calculation system issues and report opportunities to Development • Troubleshoot software and hardware issues using remote tools • Serve as first point of contact through cases, emails, and calls • Support modifications involving Time off Accruals, Time and Attendance, Tax Adjustments, ACA, General Ledger, Reporting, Custom Calculations, and security requests • Document interactions and identify recurring issues or trends • Collaborate with internal teams to resolve complex issues and improve software performance • Share knowledge and support team learning across the organization • Manage and analyze data using Excel, including VLOOKUP and Pivot Tables • Communicate technical information clearly to technical and non-technical users • Represent the team in client interactions, events, and meetings • Switch between multiple communication and tracking systems • Remain flexible to varying shifts and project support • Build application expertise and help ensure quality and performance standards are met

🎯 Requirements

• Bachelor’s degree • 3+ years’ experience in a customer service role • Help desk/technical support experience preferred • Intermediate MS Office skills, especially Excel • Ability to import data and use Pivot Tables and VLOOKUP • Strong oral and written communication • PC hardware/software experience, including installation, maintenance, and training end users • Ability and desire to learn new software • Ability to analyze data for high-level problem resolution • Technical aptitude to learn database tools such as SQL and other software or internally developed tools • Strong mathematical skills for report calculations, accruals, General Ledger, and related tasks • Experience with Lean Six Sigma a plus • Experience with direct communications up to the C-Suite level • Understanding of HR and payroll tax setups and their impact on filings • Availability five days per week during designated work hours, 9am to 6pm CST

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) match • Benefits and perks supporting employees, families, and finances • Career development • Fully remote work from home or location of record within the U.S. • No in-office requirements