Implementation Engineer

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Logo of PebblePad - The ePortfolio for Higher Education

PebblePad - The ePortfolio for Higher Education

51 - 200 employees

Founded 2003

📚 Education

☁️ SaaS

🤝 B2B

💰 Private equity on 2024-11

Education • SaaS • B2B

PebblePad - The ePortfolio for Higher Education is a learning journey platform and flexible ePortfolio, workbook and assessment system built for higher education institutions. Since 2004 it has provided a SaaS solution that unifies the entire learning journey—from pre-arrival through placements, graduation and alumni—supporting authentic assessment, reflection, feedback, employability tracking, and professional identity development. The platform integrates with LMS/VLE systems, offers offline mobile capabilities (PebblePocket), analytics and alumni account support to help educators scale assessment and improve student outcomes.

📋 Description

• Lead end-to-end technical implementation of PebblePad products for new customers: tenant provisioning, feature provisioning, environment setup, integration configuration and go-live validation. • Configure and deliver LMS integrations across Canvas, Moodle, Blackboard, Brightspace and other platforms. • Implement identity and access integrations: SSO (SAML, OIDC), SSO-based account provisioning, Entra ID, ADFS, Shibboleth, LDAP and other authentication mechanisms. • Manage API-based integrations including Microsoft Graph (M365), GraphQL, REST APIs and proprietary platform APIs for third-party systems. • Plan and execute authentication migrations (e.g. ADFS to Entra ID, LDAP deprecation) with minimal disruption to customer operations. • Troubleshoot integration and configuration issues across the stack using logs, API tooling and network diagnostics. • Own technical delivery of customer discontinuations: environment disabling, sync server decommissioning, data deletion processes and offboarding in line with contractual timelines.

🎯 Requirements

• 3+ years in a technical implementation, integration engineering or solutions engineering role within a B2B SaaS environment. • Hands-on experience configuring LMS integrations (LTI 1.1/1.3) across one or more of Canvas, Moodle, Blackboard or Brightspace. • Strong working knowledge of SSO protocols and identity federation: SAML, OIDC, ADFS, Entra ID, Shibboleth, LDAP. • Experience working with RESTful APIs, Microsoft Graph (M365) and integration middleware. • Ability to troubleshoot across the stack: network, authentication, API and application layers. • Experience writing technical documentation, SOPs or runbooks. • Comfortable managing multiple concurrent projects across different time zones. • Self-directed and structured: able to prioritise, manage your own workload and work effectively in a remote-first team.

🏖️ Benefits

• Flexible working hours • Professional development opportunities

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