Head of VIP

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PEOPLE HUNT | iGaming | IT | FinTech | Crypto

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

💳 Fintech

🎮 Gaming

Recruitment • Fintech • Gaming

PEOPLE HUNT is a global recruitment partner specializing in connecting top talent with innovative companies primarily in the iGaming, IT, and FinTech sectors. With over 15 years of expertise, PEOPLE HUNT understands the unique hiring challenges within these industries and offers tailored hiring solutions. They foster a collaborative work environment focusing on personal growth, flexibility, and a supportive team culture, ensuring that both employees and clients thrive on their success.

📋 Description

• Lead and develop the VIP department and its overall strategy • Manage, mentor, and coordinate a team of VIP Account Managers • Optimize VIP programs, loyalty initiatives, and personalized player journeys • Build and maintain strong relationships with high-value players through exceptional service standards • Monitor player behavior and adapt offers based on customer preferences and activity • Develop and improve bonus structures, promotional campaigns, and exclusive VIP benefits • Analyze VIP segment performance and identify opportunities for growth and retention • Utilize CRM, BI, and analytics tools for segmentation, forecasting, and performance tracking • Manage VIP program budgets, monitor costs, and maximize ROI • Collaborate closely with CRM, Retention, Product, and Marketing teams • Identify risks proactively and implement mitigation strategies • Track and report on key performance indicators including Retention, ARPU, LTV, and VIP engagement metrics • Prepare regular performance reports and recommendations for senior management • Contribute new ideas and initiatives to further strengthen the VIP segment

🎯 Requirements

• Minimum 2 years of experience within the iGaming industry • At least 1 year of experience managing VIP teams or VIP operations • Strong understanding of VIP player lifecycle management and retention strategies • Experience creating and optimizing bonus schemes, promotions, and personalized offers • Strong analytical mindset and experience working with data-driven decision-making • Hands-on experience with CRM systems, BI platforms, and analytical tools • Experience in customer segmentation, forecasting, and player behavior analysis • Budget management experience, including ROI calculations and cost control • Strong leadership, organizational, and people management skills • Ability to make decisions quickly and work effectively in a dynamic environment • Understanding of AML, KYC, GDPR, and related compliance frameworks • Russian language and English proficiency at B2-C2 level.

🏖️ Benefits

• Competitive salary package • Flexible payment options (including Crypto, B2B, Invoice, and other arrangements depending on location) • Fully remote work environment • Opportunity to join a rapidly growing international business with ambitious expansion plans • Significant influence on business strategy and VIP development • Career growth and professional development opportunities • International team and collaborative culture • Corporate events, team-building activities, and company initiatives • Standard Monday - Friday working schedule