Customer Support Engineer

November 14

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PerkinElmer

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Science • Pharmaceuticals • Healthcare Insurance

PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.

5001 - 10000 employees

Founded 1938

🔬 Science

💊 Pharmaceuticals

⚕️ Healthcare Insurance

📋 Description

• Perform on-site installation, maintenance, qualification, and repair of laboratory instrumentation • Diagnose and resolve hardware/software issues, ensuring timely and effective support • Conduct software and firmware updates maintaining thorough documentation of all interventions • Deliver hands-on training to users and ensure they can operate systems confidently • Act as a trusted technical partner to customers, ensuring their satisfaction and system performance • Maintain clear and regular communication, offering guidance and updates throughout service engagements • Work closely with internal teams and vendors to solve complex technical issues and align on customer needs • Support the launch of new instruments and services, ensuring successful adoption in the field • Collaborate with the sales team to identify opportunities for upgrades, consumables, or additional services • Represent PerkinElmer’s quality standards and service excellence in every customer interaction • Engage in ongoing training and certification programs to deepen your product knowledge • Stay updated on the latest technologies and best practices in instrumentation and laboratory support

🎯 Requirements

• Bachelor’s degree in Chemistry, Physics, Electronics, or equivalent technical experience • Minimum 3–5 years of experience in technical support, field service, or lab instrumentation • Experience with LC, ICP-OES, or similar analytical instruments is highly valued • Previous work in laboratory settings (pharma, academia, clinical, research) is a strong plus • Strong problem-solving mindset and autonomy in field operations • Solid communication skills and customer-facing attitude • Professional level of English (written and spoken) • Computer proficiency (Word, Excel, PowerPoint, Internet) familiarity with CRM (e.g. ServiceMax) systems is a plus • Willingness to travel frequently across neighboring areas

🏖️ Benefits

• company car