Field Service Engineer

🕒 4 days ago

🇬🇧 United Kingdom – Remote

💵 £35k - £50k / year

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Biotechnology • Medical Devices

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Support the technical needs of Philips MRI customers across the Northwest • Install, maintain, troubleshoot, and repair advanced Magnetic Resonance Imaging (MRI) systems • Deliver field-based technical support in line with training, experience, and product competencies • Perform corrective maintenance, preventative maintenance, installations, upgrades, and field change orders • Diagnose and resolve technical issues using established diagnostic procedures and technical documentation • Determine effective and cost-efficient solutions to minimise customer downtime • Maintain accurate service records and documentation in accordance with Philips QMS and regulatory requirements • Build strong customer relationships through professional communication • Participate in the Field Service Engineer on-call rota • Support continuous improvement initiatives by sharing technical knowledge and best practices

🎯 Requirements

• HNC/HND (NVQ Level 3 or above), Degree in Electronics, Electrical Engineering, Biomedical Engineering, Medical Engineering, or equivalent technical discipline • Proven experience in diagnosing and repairing complex medical, imaging, electronic, or electromechanical systems • Strong logical troubleshooting and problem-solving skills, with the ability to work independently in the field • Experience supporting MRI systems is highly desirable; experience in other advanced imaging modalities will also be considered • Good understanding of IT infrastructure, networking, system connectivity, cybersecurity principles, and remote diagnostics • Strong customer focus with excellent communication and relationship management skills • A proactive approach to identifying opportunities for service improvement and customer satisfaction • Full UK driving licence and willingness to travel extensively throughout the Northwest • Residence within a suitable location to effectively support customers across Northwest England.

🏖️ Benefits

• Company car • Annual incentive • Generous pension contribution • Private healthcare • Health and wellbeing benefits • Learning and development opportunities