Senior Director, Site Reliability Engineering

🔥 1 hour ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $175k - $250k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $35M Series F - Ping Identity on 2014-09

Consulting • Healthcare • Logistics

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Lead the global Multi-tenant SRE organization through managers and senior technical leaders • Define the SRE strategy and operating model, including ownership, decision rights, priorities, escalation paths, and regional coordination • Own the reliability and platform-modernization roadmap, including Kubernetes adoption, regional deployment strategy, data-platform improvements, technical-debt reduction, and operational risk reduction • Partner with Product, Development, Architecture, Platform Security, GRC, Customer Support, Customer Success, and Program Management • Strengthen DevOps practices by improving software delivery and operations collaboration, CI/CD controls, automation, self-service, and infrastructure-as-code practices • Improve production operations through service-level objectives, observability, capacity planning, performance management, disaster recovery, incident response, post-incident reviews, and root-cause analysis • Lead production change governance and ensure traceability • Establish organizational metrics for reliability, incidents, change success, delivery predictability, toil, capacity, security exposure, cost efficiency, and RCA/PIR follow-through • Manage staffing, resource allocation, succession planning, hiring, onboarding, leadership development, and career growth across teams and geographies • Represent Multi-tenant SRE with senior leadership and communicate technical risks, trade-offs, dependencies, investment needs, and commitments

🎯 Requirements

• 12+ years of experience in Site Reliability Engineering, DevOps, cloud operations, platform engineering, or comparable engineering roles • Significant experience leading managers and senior technical leaders across multiple teams • Experience operating high-volume, mission-critical, customer-facing SaaS services in a global environment • Significant DevOps experience, including CI/CD practices, automation, platform tooling, and shared ownership of production outcomes • Strong experience with infrastructure as code, cloud provisioning, Git-based delivery workflows, Kubernetes, deployment automation, and repeatable production practices • Deep understanding of reliability engineering and modern production operations, including observability, incident management, capacity planning, disaster recovery, performance, and operational readiness • Experience leading large-scale modernization, migration, or platform-standardization programs involving distributed dependencies and multiple stakeholder groups • Strong business and operational judgment • Excellent written and verbal communication skills • Bonus: Experience with large AWS-based SaaS, identity, authentication, or authorization platforms across multiple regions • Bonus: Experience with Amazon EKS, EC2, EBS, Aurora, MSK or Kafka, Kinesis, S3, CloudFront, VPC networking, IAM, and related managed services • Bonus: Experience with GitOps, Argo CD, Terraform, or comparable infrastructure-as-code systems • Bonus: Experience building internal developer platforms, self-service capabilities, platform abstractions, or automation • Bonus: Experience with security and compliance requirements for regulated customers • Bonus: Experience leading follow-the-sun operating models across the Americas, EMEA, and Asia-Pacific • Bonus: Familiarity with FinOps practices • Bonus: Experience applying AI-assisted engineering or automation

🏖️ Benefits

• Flexible, collaborative work environment • Company culture that empowers employees to do their best work • Employee Resource Groups • Regular company and team bonding events • Competitive benefits and perks • Global volunteering and community initiatives • Generous PTO and holiday schedule • Parental leave • Progressive healthcare options • Retirement programs • Opportunity for education reimbursement • Commuter offset for specific locations

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