Technical Account Manager

🔥 19 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $35M Series F - Ping Identity on 2014-09

Consulting • Healthcare • Logistics

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Ensure new and existing clients achieve strategic outcomes using Ping Identity solutions • Guide customers from purchase to production • Review configurations and translate complex use cases into sound product architecture • Engage regularly with customer leadership up to Director and VP levels • Provide proactive technical recommendations, architectural reviews, and best practices • Conduct environment health reviews and business reviews • Advocate for customer needs, product features, and roadmap adjustments • Use internal AI tools to generate customer reports, technical recommendations, and data-driven insights • Own the technical trajectory of assigned accounts and coordinate between customers and internal teams • Improve internal reporting and automate status tracking • Contribute to internal Knowledge Bases and support onboarding of new TAMs • Represent the TAM role at internal summits • Occasionally liaise during off-hours for critical customer upgrades

🎯 Requirements

• Enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role • Foundational knowledge of cybersecurity, including common security technologies, enterprise network architectures, and basic threat landscapes • Familiarity with standard AI productivity tools • Understanding of Java, web technologies, and enterprise architecture • Strong verbal and written communication skills • Experience with Identity Management, Access Management, or Federation • Ability to manage proactive and reactive tasks effectively with high ownership • Experience with SFDC or equivalent CRM systems • On-call availability may be required • Experience with Ping Identity solutions and APIs is advantageous • Experience with Windows and Linux operating systems is advantageous • General networking knowledge of HTTP/S and TCP/IP is advantageous • General knowledge of SAML, OAuth, or OpenID Connect is advantageous • Bachelor’s Degree in Computer Science or equivalent experience is advantageous

🏖️ Benefits

• A company culture that empowers you to do your best work • Employee Resource Groups that create a sense of belonging for everyone • Regular company and team bonding events • Competitive benefits and perks • Global volunteering and community initiatives • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) • Flexible, collaborative work environment