Account Director

🕒 May 30

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PODEAN

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🛍️ eCommerce

eCommerce • Marketing • Social Commerce

PODEAN is a premier global marketplace agency dedicated to unlocking growth for brands on various eCommerce platforms. With a team located across five continents, PODEAN specializes in developing award-winning strategies tailored to unique business needs, leveraging data insights to optimize marketplace presence. Their full-service offerings include social commerce initiatives, advanced media planning, content creation, retail management, and logistics, all designed to enhance brand performance on platforms like Amazon and TikTok Shop.

📋 Description

• Client portfolio ownership & strategic oversight • Own client success and portfolio revenue for a set of full-service clients, to whom we deliver media, merchandising, planning, and content services • Drive the Development of annual strategic roadmaps, growth plans, promotional calendars, and business reviews across all the clients in the portfolio, with a strong focus on profitability and scaling performance • Support the team in identifying growth opportunities, upsell initiatives, and ways to expand existing scopes of work • Advocate for the clients internally and ensure alignment on deadlines, ownership, and execution quality • Help brands innovate beyond foundational Amazon execution through channel expansion and creative testing • Team/People management • Lead a team of account managers (2-3): manage the teams cadence, ensure proper workload allocation, and oversee quality of the work • Mentor and coach Account Managers/Associates, while providing regular feedback to elevate performance and long term success • Own performance plans process and deliver performance reviews. • Day-to-day client management • Lead and manage directly a short-list of top-tier client accounts end-to-end across Amazon and marketplaces, owning strategy, execution, and performance • Serve as the primary client partner - lead conversations, present recommendations, and drive key business decisions with senior stakeholders including C-suite • Ensure flawless delivery across media, creative, retail, supply chain coordination, and marketplace operations • Build trust with clients through education, guidance, performance transparency, and proactive recommendations • Create decks, lead all client meetings, own call notes, action lists, and follow-through • Monitor account performance, review reporting regularly, and translate data into clear insights and next steps • Cross-team Operational efficiency • Work cross-functionally with media, retail, creative, and analytics teams to drive end-to-end success • Develop strong ties internally with all the delivery teams and foster a fast paced collaborative environment • Develop and implement best practices, SOP improvements, onboarding materials, and training resources • Contribute to thought leadership, internal education sessions, and new business pitches • Support the creation of case studies. • Stay current on Amazon programs, betas, algorithms, policy updates, and marketplace opportunities

🎯 Requirements

• 7+ years experience in marketplace management with strong Amazon (1P/3P) and Walmart (1P/3P) expertise • Proven experience managing enterprise-level accounts and leading conversations at the executive level • Prior experience managing and developing a team with high standards for ownership and delivery • Strong presentation, communication, and client-facing confidence; comfortable leading calls and challenging constructively • Highly organized, responsive, detail-oriented, and able to manage multiple workstreams simultaneously • Strong analytical ability with comfort in Excel/Sheets, creating insights and translating them into strategy • Commercial mindset with the ability to identify revenue opportunities and influence decision-making • Growth-oriented, accountable, collaborative, and motivated to build strong long-term relationships

🏖️ Benefits

• Competitive compensation aligned to experience and market benchmarks • Remote-first flexibility - work from anywhere, with trust and autonomy • Global collaboration - working with experts across regions and time zones • Career growth and development - opportunities to evolve as we scale • 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring • Positive-energy culture - grounded in respect, inclusion, and accountability • Meaningful impact helping some of the world’s most progressive brands grow