Customer Success Manager

🕒 September 30

🌵 Arizona, California, +17 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $67.5k - $76k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Pushpay

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

📣 Marketing

Consulting • Marketing • Religious Institutions

Pushpay is a company that provides digital engagement solutions specifically tailored for churches and religious communities. They offer a comprehensive suite of giving, church management, and engagement tools designed to increase generosity, community involvement, and operational efficiency. Pushpay's products, such as ChurchStaq and ParishStaq, include powerful giving platforms, church management software, custom church apps, and reliable live streaming services. The company's mission is to strengthen community, connection, and belonging, assisting churches and parishes in effectively managing their congregational needs and expanding their outreach.

📋 Description

• Lead day-to-day onboarding execution, including securing customer access, coordinating technical setup with development, building onboarding templates, and moving projects from access through delivery • Partner with the Head of Customer Experience on sales calls, kickoff meetings, data-practices conversations, strategy sessions, and training engagements • Run customer-facing meetings independently, including monthly check-ins and relationship management for an assigned book of churches • Translate between customers and the development team by communicating engineering solutions, following up on completion, and reducing engineer involvement in customer calls • Document onboarding playbooks, support workflows, training best practices, and ministry-specific strategies • Identify work that can be automated or delegated, including to AI tools, versus work requiring human and pastoral involvement • Travel periodically for in-person training and customer engagements • Shadow and progressively own customer-facing engagements, onboarding administration, customer relationships, and scalable customer-success processes

🎯 Requirements

• Meaningful church or ministry experience — either staff experience or deep, sustained involvement in a local church • Experience in a customer-facing role at a SaaS or technology company, or comparable experience leading implementations and ongoing relationships with organizational customers • Strong written and verbal communication; comfortable leading meetings and producing clear documentation • Demonstrated ability to manage multiple work-streams independently and prioritize without hand-holding • Familiarity with one or more church management systems (PCO, Pushpay CCB, Rock, Salesforce) is a strong plus • Willingness to travel for customer trainings and team gatherings • Customer-minded with technical aptitude; able to discuss CHMS integrations including Planning Center, Pushpay CCB, Rock, and Salesforce

🏖️ Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee • 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents • 401K match • Remote • 12 paid Company Holidays • 2 paid Volunteer Time Off days • 15 days PTO to start, increases with tenure and seniority • Paid parental and adoption leave

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