Systems Engineer

🔥 21 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

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Q-Free

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚗 Transport

🔧 Hardware

🔒 Cybersecurity

Transport • Hardware • Cybersecurity

Q-Free is a provider of intelligent transportation solutions that design, deploy and operate tolling, traffic management, and road-safety systems to optimize the movement of people, goods, and data. Its solutions include electronic multi‑lane free‑flow toll collection, truck and ferry tolling, congestion charging and low‑emission zones, road‑user charging, adaptive signal control, weigh‑in‑motion sensors, automatic license plate recognition (ALPR), fleet and lane‑closure management, and transponders/OBUs. Q-Free also develops the Dynamic software family with an emphasis on cybersecurity for local traffic control.

📋 Description

• Serve as the primary technical liaison for the client, responding to operational questions, support needs, and system issues • Troubleshoot and resolve hardware, software, server, workstation, network, communications, and application issues • Install, configure, monitor, maintain, and support client systems and cloud or on-premises infrastructure • Manage system backups, recovery processes, system security, and performance monitoring • Track, triage, escalate, and resolve issues according to client-specific SLA guidelines • Train operations staff on Q-Free platforms, products, features, and changes • Document system architecture, configurations, troubleshooting procedures, installations, modifications, and system changes • Facilitate client meetings and change control processes, including preparing and presenting change proposals • Collaborate with project managers, database administrators, software engineers, quality assurance teams, vendors, and client stakeholders • Identify system improvements and recommend upgrades supporting technical standards, reliability, and client success • Participate in cross-training and provide on-call support during off-hours as required

🎯 Requirements

• Minimum of 3+ years of relevant systems engineering, systems administration, technical support, or infrastructure support experience • Strong technical troubleshooting skills across hardware, software, networking, servers, workstations, applications, and communications platforms • Experience supporting 24/7/365 operational environments and responding to production-impacting issues • Experience with server operating systems, network configurations, system topologies, remote access tools, and database administration concepts • Ability to communicate clearly with technical and non-technical stakeholders, including clients, vendors, and internal project teams • Strong customer service mindset with a positive, flexible, self-motivated, and solution-oriented approach • Ability to work independently and collaborate effectively with cross-functional teams • Excellent technical documentation, training, organization, and attention-to-detail skills • Experience with reporting applications and communications platforms such as twisted pair, cellular, or fiber is a plus

🏖️ Benefits

• Health coverage • Vision coverage • Dental coverage • 401(k) plan • Employee assistance program • Flexible benefits • Company-paid life insurance • Company-paid short-term disability coverage • Company-paid long-term disability coverage