Global Account Director – Install Base

Job not on LinkedIn

September 30

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $120k - $150k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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QAD

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Enterprise • SaaS • Supply Chain

QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

1001 - 5000 employees

Founded 1979

🏢 Enterprise

☁️ SaaS

📋 Description

• Serve as the primary relationship manager for an assigned portfolio of Redzone customers and drive account retention • Monitor customer health and adoption metrics and take action to mitigate churn risk • Identify opportunities to expand Redzone usage across additional sites, plants, or modules and design value-driven expansion proposals • Consistently achieve or exceed expansion and upsell targets and manage renewal processes • Build trusted advisor relationships with stakeholders from site directors to executives and align Redzone solutions with business objectives • Act as the voice of the customer internally to influence product, services, and support improvements • Collaborate with Customer Success, Implementation & Coaching, Development/Engineering, Marketing, and Sales leadership to ensure onboarding, adoption, and forecast expansion pipeline • Capture success stories, references, and case studies from install base customers • Travel as required (up to 60%) to engage customers and support implementations

🎯 Requirements

• Degree in Engineering, Sales, Operations or Business Management - preferred but not required • 3-5 years’ experience in outside sales (preferably in food, beverage, CPG sector) • Subject Matter Expert (SME) knowledge of QAD Redzone’s products/services • Ability to negotiate successfully • Necessary marketing skills • Fast learner and quick thinker • Ability to focus on both results and clients’ needs • Self-motivated and goal-oriented with desire to meet sales quotas • Ability to prepare presentations and communicate ideas clearly and persuasively • Ability to meet with prospects and clients and identify business needs • Ability to engage confidently with C-level Executives and decision makers • Advanced knowledge of MS Office (Word, Excel, PowerPoint) • Experience with applicable CRM (Salesforce) • Sound judgement and excellent assessment skills • Strong written and verbal communication skills • Able to successfully manage multiple deadlines and tasks • Knowledge and ability to learn computer-based software required to perform the job • Ability to manage projects and time under stress and deadlines • Excellent interpersonal and organizational skills • Ability to work, adapt and grow in a high paced, competitive, rapid growth environment • Willingness to travel up to 60% as required

🏖️ Benefits

• U.S. benefits package includes medical, dental and vision coverage • 401(k) plan with company match • Short-term and long-term disability coverage • Life insurance • Paid-time off • Parental leave • Well-being programs • Eligible for commission • Remote work (position is Remote) • Travel opportunities (up to 60% travel)