Head of CRM

🕒 April 12

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Quantum

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤝 B2B

📱 Media

B2B • Media

Quantum is a performance-driven marketing company that connects global brands with high-intent consumers through data-driven affiliate and multi-channel campaigns. The firm combines in-house technology, full-stack analytics, paid acquisition, CRM and compliance-first operations to deliver measurable, scalable growth and optimized ROI for brand partners.

📋 Description

• Lead, support, and develop a team of six • Own relationships, performance, and budgeting for all CRM systems and agency partners • Develop and execute multichannel CRM campaigns (email, SMS, push notifications, in app messaging), ensuring relevance and performance • Oversee the full customer lifecycle, delivering optimisation across acquisition, retention, and reactivation • Use data and reporting to inform both strategic direction and tactical improvements • Collaborate with marketing, product, affiliate, and other cross functional teams to deliver projects aligned with business objectives • Support growth across new verticals, markets, and the core lead generation business • Ensure compliance with regulatory and licensing requirements across all regions • Act as the voice of the customer within the organisation

🎯 Requirements

• 7-8+ years of CRM experience • Experience managing and developing teams of three or more • Strong attention to detail and a high standard of work quality • Hands-on experience with Salesforce Marketing Cloud • Working knowledge of HTML for email • Solid understanding of segmentation strategies, suppression logic, and waterfall approaches • Experience building processes and documentation • Strong end-to-end project management skills • Good understanding of email deliverability best practices • Experience across email, SMS, and WhatsApp channels • Highly analytical and comfortable working with complex data • Excellent written and verbal English communication skills, including newsletter copywriting • Able to manage multiple priorities and adapt thoughtfully in a busy, deadline-driven environment • Collaborative, cross-functional team player who builds strong relationships across departments • Comfortable navigating pressure and delivering to a high standard • Collaborative and grounded - you value your team, your customers, and the perspectives of those around you

🏖️ Benefits

• Private Health Care (Bupa) • Hybrid Working (3 days in office) • Travel Insurance • Competitive Base Salary • Company Bonus Scheme • Market-Leading Training Programme • Recognition & Reward Scheme • Annual Company Conference (previous destinations: Vienna, Bologna, Dubrovnik, Thessaloniki) • Regular Happy Hours & Team Lunches • Free Coffee, Drinks & Snacks