Client Success Manager

🕒 March 6

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Objectway

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💳 Fintech

🏦 Banking

☁️ SaaS

🔥 Funding within the last year

💰 Private Equity Round - Objectway on 2025-08

Fintech • Banking • SaaS

Objectway is a software and services company that provides a cloud-capable, front-to-back platform for banks, wealth managers, asset managers and other financial institutions to manage wealth, investments and banking operations. With more than 30 years of domain experience, Objectway offers digital wealth solutions, portfolio analytics, risk and performance tools, and operational automation to support private and retail banks, investment managers, and life & pension providers across multiple countries. The firm positions itself as a global FinTech partner focused on scalable, composable and personalized solutions to increase efficiency, compliance and client outcomes.

📋 Description

• Oversee the successful delivery of key clients' projects, ensuring they are completed on time, within scope and meet the expected quality standards • Coordinate efforts across multiple teams, including product delivery, service operations and infrastructure • Maintain customer satisfaction throughout the delivery phase by ensuring the product or solution meets agreed-upon requirements and quality standards • Ensure that service delivery meets contractual obligations, monitoring SLAs and KPIs, and taking corrective actions when necessary • Support contract management, invoicing, and billing, ensuring transparency and alignment with agreements • Manage the delivery process by aligning teams, addressing issues that arise, and ensuring rapid resolution to minimize disruptions • Oversee post-delivery activities, ensuring smooth transitions into operational use and providing support, training, and any follow-up as needed • Regularly communicate project progress, risks, and updates to internal stakeholders and clients to ensure alignment with expectations and, if any, to develop mitigation strategies • Focus on client retention in the long term, increasing business volume through the development of new service activities

🎯 Requirements

• Bachelor’s degree required (Master’s degree preferred) • At least 8+ years’ experience in the activities/role • Experience in the UK private banking and/or wealth management sector or Software and/or Consulting companies working for this sector • Experience in delivering projects to key accounts and leading multi-disciplinary teams

🏖️ Benefits

• Permanent Employment • A challenging and progressive position within an international work environment • Equality Policy: We are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.