CRM Manager

🕒 March 5

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Walkers

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1964

🎯 Recruiter

Recruitment

Walkers is a company that operates an online careers and recruitment portal, inviting candidates to join its talent community and apply for job openings. The site emphasizes cookie consent and privacy controls, provides employee login and job search features, and focuses on candidate engagement and talent acquisition.

📋 Description

• Overseeing the firm’s client relationship management strategy and systems to support business development, client service excellence, and revenue growth • Working within a global team and being responsible for the management, adoption and engagement of CRM and E-Marketing primarily • Managing and continually developing the CRM platform to ensure data accuracy and adoption • Developing processes and reporting to capture and analyse client and business insights • Segmenting of clients for targeted marketing • Supporting BD teams with client intelligence • Enabling legal professionals in capturing relationships and interactions • Overseeing and executing CRM processes and procedures, ensuring operational efficiency with the firm and the business teams • Maintaining CRM data integrity, ensuring robust data governance and GDPR compliance • Troubleshooting and resolving user and CRM system issues, ensuring smooth functionality and efficiency between people and technology • Driving firmwide initiatives that strengthen adoption and best practice of CRM • Providing training and support on the CRM across all seniority levels within the firm • Reviewing and updating documentation for the CRM • Managing and facilitating vendor relationships with third party account managers and external consultants • Managing the E-Marketing application, ensuring business teams have relevant access and necessary functionality available • Training and advising the global MBDC team with their e-communications and mailings, providing expert knowledge and point of escalation if necessary

🎯 Requirements

• Bachelor's Degree or higher in a related field • Experience working as a CRM professional or similar role within a legal/professional services/business-to-business environment • Solid knowledge and experience of managing CRM systems (InterAction), mailing automation platforms, relationship intelligence platforms, e-marketing tools and processes • Proficiency in Windows Operating Systems, Microsoft Office, Microsoft Excel, Outlook and CSS is essential • Highly data driven with strong analytical capability • A confident, mature professional, who can demonstrate versatility and adaptability in a high-paced, collaborative environment • A strong team player capable of building good working relationships • Good written and oral communication skills, with keen attention to detail • Ability to work under pressure and deliver on tight deadlines • Great problem-solving skills and a fast learner • Great organisational, planning and project management skills and the ability to prioritise workload and meet tight deadlines • Self-starter who brings a positive energy • Ability and willingness to occasionally work outside normal working hours/days as required

🏖️ Benefits

• Hybrid work arrangement requiring 50% office attendance • Commitment to diversity and equality as an employer