Director, Leadership & People Development

🕒 September 29

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👥 People Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quavo Fraud & Disputes

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Quavo Fraud & Disputes is a provider of dispute and fraud management solutions for financial institutions. Its SaaS platform (QFD®) and Dispute Resolution Experts (DRE™) combine automation, agentic AI, advanced analytics, and integrations to accelerate card dispute resolution, reduce losses, ensure regulatory compliance, and improve customer experience for banks, credit unions, fintechs, processors, and sponsor banks.

📋 Description

• Own and accelerate the Quavo Mastery Program • Decide when to build custom content versus buy existing content • Improve time to productivity for new hires and time to readiness for leaders through development programs • Build modular, flexible programming that evolves with processes, systems, and organizational structure • Build AI fluency in leaders and teams while addressing cognitive offloading from unmanaged AI use • Manage and develop the part-time Employment Enablement Architect • Partner with GTM teams to keep product and company representation consistent internally and externally • Own outcomes end to end, from decision to result • Report to the CPO

🎯 Requirements

• 7+ years in talent or leadership development, including experience in a fast-growth or PE-backed environment • Sound judgment on when to build custom content versus buy and deploy an existing program • Comfortable building programs while the organization is evolving, designing for iteration • Strong point of view on adult learning design and cohort-based leadership development • Outstanding facilitator and trainer • Innovative approach to designing, acting, and improving with pace and intent • Experience integrating AI into learning design to build real capability • Clear approach to preventing critical-thinking erosion from over-reliance on AI • Experience managing a part-time or matrixed team member and maximizing limited capacity • Bachelor's degree in Human Resources, Organizational Development, Learning & Development, or a related field, or equivalent experience • Master's degree a plus • Preferred: Direct experience transitioning an outsourced leadership development function in-house • Preferred: Experience in fintech, payments, or B2B SaaS