Customer Success Engineer II – Cloud, Storage, Compute, Identity

🕒 July 28

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 21%

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Qumulo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🏢 Enterprise

🔧 Hardware

☁️ SaaS

💰 $125M Series E - Qumulo on 2020-07

Enterprise • Hardware • SaaS

Qumulo is an enterprise data storage company that provides a unified, distributed file-data platform for on-premises, edge, and cloud environments. Their Qumulo Data Platform (Core, Cloud Native, Exabyte-scale cloud, Stratus for zero-trust AI-native environments) plus tools like NeuralCache (predictive caching), NeuralProtect (real-time ransomware protection), NeuralSearch (storage-native search), and Qumulo Accelerators deliver scalable, high-performance file storage for AI workloads, media and entertainment, video surveillance, medical imaging, genomics, backups, VDI, and other data-intensive use cases. The platform supports multi-cloud deployments (AWS, Azure, GCP), hardware partners (Cisco, HPE, SuperMicro, Arrow), and emphasizes global namespace, centralized governance, high throughput, and scalability for enterprise AI, HPC, and distributed data workflows.

📋 Description

• Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues • Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments • Work cross-functionally with our sales, product, and engineering teams to ensure customer issues are quickly resolved • Provide feedback to engineering and product teams on product gaps and areas of improvement, particularly related to cloud offerings • Collaborate with peers and mentors on complex issues • Consistently grow knowledge and expand skill sets in cloud technologies

🎯 Requirements

• Multi-lingual with English as primary customer support delivery language • Excellent written and verbal communication skills • Strong problem-solving skills with a can-do attitude in a fast paced environment • Demonstrated working knowledge of major cloud platforms, including compute, storage, networking, and identity management services • Basic network troubleshooting skills and understanding of general network technologies • Familiarity with Linux & Windows operating systems • Familiarity with Windows Active Directory or LDAP • Understanding of file permissions and access control in cloud environments • 5 - 7 years experience in a customer-facing role, including 1-3 years of troubleshooting cloud environments • Python Programming skills are a plus • Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are a plus, but not required • Must have the right to work in the UK without visa sponsorship.

🏖️ Benefits

• Qumulo delivers radical simplicity, hardware freedom, exceptional customer support, and a true hybrid-cloud architecture.