Professional Services Delivery Engineer IV – Citrix, VMWare

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Rackspace Technology

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SaaS • Cloud

Rackspace Technology is a leading provider of managed cloud services, offering a comprehensive range of cloud and application solutions. The company specializes in helping businesses increase efficiency and reliability through cloud adoption, application modernization, and data solutions, leveraging technologies such as AI, machine learning, and next-gen data platforms. They offer a full suite of services including consulting, application modernization, cloud security, and multicloud strategies, tailoring solutions to meet the specific needs of sectors such as healthcare, financial services, and public utilities. Rackspace Technology is known for its expertise in navigating complex cloud environments and providing advanced managed services to optimize performance and ensure compliance.

5001 - 10000 employees

Founded 1998

☁️ SaaS

📋 Description

• Lead the design of scalable, secure, and resilient Citrix XenApp, XenDesktop, and VDI architectures. • Develop high-level and low-level designs, implementation plans, test plans, and migration strategies. • Execute complex deployments, upgrades, and migrations of Citrix solutions including Delivery Controllers, StoreFront, Workspace app, Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler, and profile management. • Lead large-scale customer engagements with ownership of project architecture, technical quality, deliverables, and timelines. • Act as the highest-tier escalation point for Citrix and VDI-related issues. • Provide expert guidance on best practices, performance optimization, capacity planning, disaster recovery, and operational excellence. • Partner with customer leadership teams to translate business needs into technical solutions. • Deliver workshops, design sessions, and knowledge-transfer activities. • Produce clear documentation, including architecture diagrams, runbooks, operational guides, and executive-level summaries.

🎯 Requirements

• 10+ years of experience delivering enterprise Citrix XenApp/XenDesktop or VDI-focused projects. • Expert-level knowledge of Citrix technologies: Virtual Apps & Desktops, Workspace Environment Management (WEM), Director, NetScaler Gateway, PVS/MCS, StoreFront. • Strong experience with Windows Server, Active Directory/GPO, AVD or other cloud VDI solutions, and supporting infrastructure. • Advanced troubleshooting skills across Citrix, VDI, networking, storage, and virtualization (VMware Required, OpenStack Desired). • Proven experience leading complex enterprise implementations and migrations. • Strong communication skills, including experience presenting to technical and executive audiences.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Professional development opportunities