Site Reliability Engineer – 3rd Shift

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November 18

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Rackspace Technology

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SaaS • Cloud

Rackspace Technology is a leading provider of managed cloud services, offering a comprehensive range of cloud and application solutions. The company specializes in helping businesses increase efficiency and reliability through cloud adoption, application modernization, and data solutions, leveraging technologies such as AI, machine learning, and next-gen data platforms. They offer a full suite of services including consulting, application modernization, cloud security, and multicloud strategies, tailoring solutions to meet the specific needs of sectors such as healthcare, financial services, and public utilities. Rackspace Technology is known for its expertise in navigating complex cloud environments and providing advanced managed services to optimize performance and ensure compliance.

5001 - 10000 employees

Founded 1998

☁️ SaaS

📋 Description

• Collaborate with development teams to implement and deploy new features that meet high standards for reliability, security, and performance. • Partner with cross-functional teams to establish and enhance enterprise standards and best practices. • Develop and maintain effective monitoring tools, alerts, and dashboards that provide clear visibility into system health and performance. • Analyze metrics and logs to proactively detect anomalies, optimize performance, plan capacity, and isolate issues before customer impact occurs. • Identify innovative solutions to complex problems and implement corrective actions decisively. • Mentor junior team members while documenting and sharing solutions to build team knowledge.

🎯 Requirements

• Minimum 5 years' experience in DevOps engineering roles such as SRE, DevOps, CloudOps. • Advanced proficiency with Terraform for infrastructure as code implementation (required) • Extensive experience with AWS technologies and services, including EC2, S3, RDS, and IAM (required). • Comprehensive understanding of HTTP protocols, web server technologies, and troubleshooting. • Strong experience with load balancing solutions such as AWS ELB, NGINX, or HAProxy. • Practical knowledge of caching technologies and CDN implementations. • Working experience with Redis for in-memory data storage and caching. • Demonstrated ability implementing and optimizing CDN solutions for global content delivery (Preferred). • Expertise in monitoring and troubleshooting web application performance and availability. • Practical experience with observability solutions such as Splunk, Datadog, or similar. • Proficiency in one or more languages such as Java, Go, Python, or Linux Shell. • Proven experience operating effectively in an agile software development environment. • Strong understanding of AWS pricing/cost models across compute, storage, and database offerings. • Experience implementing and maintaining CI/CD pipelines. • Ability to multitask and adapt to changing priorities in a fast-paced, 24x7 environment. • Collaborative approach to working with cross-functional teams of both technical and business professionals. • Excellent communication, problem-solving, and customer service skills. • Bachelor's degree in computer science, science, engineering or equivalent technical certifications preferred.