Tactical Operations Manager – 12M FTC

🕒 5 days ago

🏢🏡 London – Hybrid

💵 £44.4k - £56.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Rail Delivery Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

The Rail Delivery Group (RDG) brings together passenger and freight operators, Network Rail and HS2 to build a better railway, connecting the country and delivering more reliable services for customers.Investing for the long-term, we are working together to make journeys better and local economies stronger, giving communities the right to new economic opportunities, now and for generations to come.Note: On 24 October 2016, the Association of Train Operating Companies (ATOC) and the Rail Delivery Group adopted the single name of Rail Delivery Group. Find out more at http://www.raildeliverygroup.com/media-centre/press-releases/2016/469771023-2016-10-21.html

📋 Description

• Lead the planning, delivery and reporting of workstreams within the Tactical Operations pillar in line with the Rail Delivery Group Project Delivery Framework. • Act as the principal lead reporting progress to the Tactical Ops Steering Group and the Performance Restoration Framework Programme Director. Lead a working group to deliver key initiatives, track progress and engage with cross industry stakeholders. • Identify, capture, and share good Tactical Operations practice and ensure they are considered for inclusion within Joint Performance Strategies. • Maintain the Tactical Ops Knowledge Base and develop a guidance note for industry to outline a range of good practice to improve performance outcomes and contribute to the Secretary of State’s ambition for 90% T-3 and less than 2% Cancellations. • Work closely with the NPB Network Performance Programme Manager and ensure that the key messages from Tactical Operations are being cascaded throughout the rail network to deliver a common understanding and lead on senior level reporting of workstream activity. • Engage in key meetings and develop industry partnerships including but not limited to Performance and Planning Forum to support the delivery of the workstream. • Develop and maintain strong working relationships with key industry stakeholders involved in performance management and improvement, including heads of performance and Network Rail equivalents. • Provide the NPB team with inputs from key meetings to document progress as required through NPB.

🎯 Requirements

• Experience of workstream delivery and management in a fast-paced environment. • Experience of managing change and supporting operators and Network Rail with implementation approaches. • Subject matter expertise in the area of rail performance and current industry challenges as well as knowledge of Network Performance Board and the Performance Restoration Framework. • The ability to demonstrate a high level of initiative and to work closely with other members of the immediate team as well collaborating across RDG and the wider industry. • The willingness to challenge existing industry thinking and the ability to influence senior stakeholders’ views to arrive at an agreed position. • An understanding of train service planning and delivery including an in-depth understanding of how train services are planned and developed and the respective roles of industry stakeholders. • An understanding of how the railway is regulated and funded and the incentive frameworks that apply • Excellent communication skills both verbal and written • Effective at partnering with others to plan, develop and deliver effective change interventions

🏖️ Benefits

• 75% off rail travel for personal and family use, plus international rail discounts. • 30 Days annual leave (plus buy/sell options and additional leave for key life events) • Season ticket loan for commuting costs. • Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave. • Pension scheme – up to 11.58% employer contribution. • Private medical insurance including mental health and specialist care. • Discounted gym membership and access to wellbeing programmes.