Strategic Growth Customer Success Manager

🔥 6 hours ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 20%

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Remedio (formerly GYTPOL)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $65M Series A on 2025-09

SaaS • B2B • Enterprise

Remedio (formerly GYTPOL) appears to be a web-based platform or product site. The supplied material is largely frontend CSS/HTML snippets for a header/navigation and mentions "Platform Products," indicating Remedio provides an online platform or web application. There is no explicit information about industry verticals, customers, or specific services in the text provided.

📋 Description

• Own a book of 8 to 12 largest and most strategic customers representing $3.5M+ in ARR • Own executive relationships with CISOs, CIOs, and IT and security leadership • Build trusted relationships across IT operations, infrastructure, risk, compliance, and procurement • Create and run joint, multi-year strategic account plans tied to customer business outcomes • Review account plans quarterly with account teams and Remedio leadership • Lead TAMs, Sales, Solutions Engineers, and executive sponsors around one account plan • Map whitespace across business units, regions, devices, and platform capabilities to create expansion opportunities • Open new buying centers and build business cases for expansion • Lead complex, multi-year, multi-stakeholder renewals through procurement, legal, and channel partners • Use MEDDPICC to qualify and close renewals • Lead executive business reviews and quantify exposure eliminated, operational time returned, and ROI • Handle escalations and protect executive relationships • Maintain accurate CRM forecasts, call renewals and expansion accurately, and flag risks with recovery plans • Mentor CSMs and contribute to customer success playbooks • Bring strategic customer feedback to Product • Help build the customer advisory board and reference program • Deliver or schedule executive business reviews, stage renewals, and qualify expansion pipeline during the first 90 days • Attend customer sites and industry events, including RSAC, Fal.Con, Black Hat, regional events, and the annual Sales Kickoff

🎯 Requirements

• 7+ years in Customer Success, Account Management, or enterprise sales at a B2B SaaS company • At least 3 years owning strategic, Fortune 500, or Global 2000 accounts • Proven record of growing large accounts through multi-year renewals and significant expansion, with measurable results • Executive presence and credibility with CISOs, CIOs, and IT and security leadership • Domain expertise in vulnerability management, exposure management, patch management, or endpoint management • Experience building account plans and multi-threading across large, matrixed, often global organizations • Experience with a structured sales method; Remedio uses MEDDPICC • Forecast discipline • Startup or high-growth mindset, urgency, self-direction, and energy for building something new • Nice to have: experience building or scaling a strategic or enterprise CS motion • Nice to have: experience mentoring or leading CSMs • Nice to have: experience with global system integrators, resellers, and MSSPs on enterprise renewals • Nice to have: experience running customer advisory boards or reference programs • Nice to have: knowledge of endpoint security, EDR/XDR, or exposure management ecosystems

🏖️ Benefits

• Travel up to 20% • Annual Sales Kickoff participation • Path to leadership • Opportunity to mentor CSMs and shape customer success playbooks • Opportunity to contribute to the customer advisory board and reference program

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