Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote People

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $1.3M Seed Round - RemotePeople on 2024-02

Consulting • Logistics • Healthcare

Remote People is a global HR and workforce platform that helps companies recruit, employ, and incorporate talent in 150+ countries. The company offers Employer of Record (EOR) and Contractor of Record services, global payroll, benefits, immigration and visa support, local compliance and entity setup, in-house recruitment, and a centralized SaaS dashboard for managing hires and workforce operations. Remote People combines legal, payroll, and HR expertise with technology to simplify international hiring and workforce management.

📋 Description

• Own and manage a portfolio of approximately 50–60 customers across EMEA • Build trusted, long-term relationships with customers and become a key point of contact for their needs • Drive customer retention, satisfaction, and account growth across the portfolio • Proactively identify customers at risk of churn and develop strategies to address concerns • Lead challenging customer conversations with empathy, professionalism, and a solutions-oriented mindset • Understand customers' international hiring strategies and identify opportunities to support broader business needs • Identify and develop upsell and cross-sell opportunities across EOR, Global Payroll, Recruitment, and Mobility solutions • Monitor customer activity and account trends to identify opportunities and risks early • Coordinate with internal teams and partners to resolve complex customer needs and ensure timely follow-through • Maintain accurate customer information, activities, opportunities, and follow-ups in the CRM and internal systems • Bring customer insights back into the organization to improve products, processes, and customer experience • Work closely with Payroll, Operations, Sales, Finance, and other functions to ensure a seamless customer experience

🎯 Requirements

• Previous experience in Customer Success, Account Management, Client Services, or another highly customer-facing role within a B2B environment • Experience managing a portfolio/book of business and taking ownership of customer relationships • Strong understanding of customer retention, churn management, and account growth • Commercial mindset with the ability to recognize and develop expansion opportunities naturally through customer conversations • Strong operational rigor and ability to manage multiple customers, priorities, and follow-ups simultaneously • Excellent communication and stakeholder management skills • High emotional intelligence and the ability to navigate difficult or sensitive customer conversations • Strong professional curiosity; ability to ask the right questions, understand the customer's broader business context, and look beyond the immediate request • Comfortable working independently in a fast-moving, remote, international environment • Fluent professional English

🏖️ Benefits

• A competitive salary • An asynchronous working environment • A "Remote-First" company environment (or Hybrid) - based on the nature of the job • The ability to work from abroad for a short period of time • Growth opportunities within the company • Necessary hardware provided to all new joiners