Support Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote People

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $1.3M Seed Round - RemotePeople on 2024-02

Consulting • Logistics • Healthcare

Remote People is a global HR and workforce platform that helps companies recruit, employ, and incorporate talent in 150+ countries. The company offers Employer of Record (EOR) and Contractor of Record services, global payroll, benefits, immigration and visa support, local compliance and entity setup, in-house recruitment, and a centralized SaaS dashboard for managing hires and workforce operations. Remote People combines legal, payroll, and HR expertise with technology to simplify international hiring and workforce management.

📋 Description

• Serve as the primary point of contact for HR-related customer inquiries through email, phone, and chat. • Manage and resolve client and employee inquiries with timely and effective issue resolution. • Investigate and troubleshoot client issues, identify root causes, provide solutions, and escalate when necessary. • Collaborate with sales, operations, finance, and payroll teams to ensure comprehensive client support and success. • Use client feedback to contribute to continuous product and service improvement. • Maintain current knowledge of company offerings to provide accurate client guidance and support. • Conduct client training sessions on company products or services as needed. • Escalate complex issues to higher-level support or management. • Manage stakeholders and stay informed about departmental changes. • Analyze support data and trends to identify improvement areas and enhance support processes.

🎯 Requirements

• A minimum of 3 years of experience in customer service, within EOR or HRTech. • Proficiency in Customer Support tools like Freshdesk, Zendesk, Salesforce, or WeCom/WeChat. • Fluency in English (C2 or equivalent). • Ability to work under pressure in a dynamic, fast-paced environment in a global company setting. • Strong problem-solving and critical thinking skills. • High level of organization and attention to detail. • Ability to work collaboratively with cross-functional teams. • Cultural sensitivity to communicate effectively with a diverse client base. • Continuous learning mindset to keep up with industry and product developments. • Demonstrated empathy and patience in client interactions, aiming to build lasting relationships.

🏖️ Benefits

• A competitive salary • An asynchronous working environment • A "Remote-First" company environment (or Hybrid) - based on the nature of the job • The ability to work from abroad for a short period of time • Growth opportunities within the company • Necessary hardware provided to all new joiners