Senior HR Compliance, Escalations Specialist – EMEA

🕒 September 29

🇪🇺 Europe – Remote

⏰ Full Time

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote People

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Remote People is a leading international recruitment agency that specializes in creating meaningful employment opportunities by connecting ambitious businesses with exceptional talent from over 150 countries. With a focus on diverse cultures, Remote People offers bespoke recruitment services tailored to the needs of each client and candidate. The company aims to revolutionize the way companies and candidates connect across borders, with deep insights into global markets and cultural nuances. Remote People supports businesses in finding the perfect match, whether they are looking to fill critical roles or expand into new markets without local offices.

📋 Description

• Act as the senior escalation point for complex employee and client HR queries across EMEA, owning cases from assessment through compliant resolution • Provide guidance on employment compliance, contracts, leave, benefits, payroll-related queries, employee relations and offboarding • Independently assess risk and resolve high-priority cases where possible • Apply employment-practice knowledge across Spain, France and Germany • Lead sensitive employee and client conversations by phone or video to de-escalate concerns and restore trust • Coordinate with Payroll, Legal, Compliance, Operations and local providers to drive resolution • Manage ticket and email case queues, prioritising urgent issues and meeting service levels • Identify recurring issues and create SOPs, knowledge-base guidance and process improvements • Support and coach junior support team members • Maintain clear, audit-ready case documentation

🎯 Requirements

• 5+ years of progressive HR Operations, Employee Relations, EOR, PEO, HR shared services or employment-compliance experience in a multi-country EMEA environment • Strong hands-on knowledge of employment compliance and employee lifecycle processes • Direct experience supporting Spain, France and Germany strongly preferred • Experience independently resolving complex escalations involving contracts, leave, payroll, benefits, terminations, employee relations or compliance • Ability to de-escalate sensitive employee or client situations through clear, calm and empathetic communication • Experience working in a ticket-based HR support environment and managing case queues, SLAs, quality standards and competing priorities • Ability to assess employment risk and make sound recommendations • Strong stakeholder-management skills and experience coordinating with Payroll, Legal, Compliance, Operations, Benefits and external partners • Experience improving HR processes through root-cause analysis, SOPs, knowledge management or workflow automation • Excellent written and spoken English; additional European languages are a plus • Experience with HRIS and case-management tools such as Zendesk, ServiceNow, Jira, Workday, InterCom or similar • Comfortable working independently in a fast-paced, fully remote environment

🏖️ Benefits

• A competitive salary • An asynchronous working environment • A "Remote-First" company environment (or Hybrid) - based on the nature of the job • The ability to work from abroad for a short period of time • Growth opportunities within the company • Necessary hardware provided to all new joiners

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