Dynamics & Power Platform Manager

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

💵 £45.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Rethink Mental Illness

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🤲 Charity

🏥 Healthcare

🌍 Social Impact

Charity • Healthcare • Social Impact

Rethink Mental Illness is a UK-based charity that provides advice, information, services and campaigning for people severely affected by mental illness and their carers. It operates a wide range of services across England including peer support groups, mental health services (housing, employment support, crisis navigation), an advice and information service, and works on policy, campaigning, and research. The organisation offers resources on conditions, rights, crisis help, and runs public campaigns (e. g. , Mental Health Act reform, PIP), fundraising and membership programs, and employs staff across services. It is a registered charity and also operates services such as the Rethink Trust and Somerset Open Mental Health.

📋 Description

• Lead the day-to-day management of Dynamics 365, Dataverse, Power Apps and Power Automate. • Manage the configuration, development and optimisation of CRM and Power Platform solutions. • Own and coordinate delivery of improvements, enhancements and projects across the platform estate. • Build partnerships with stakeholders across services, fundraising, marketing, data and technology teams. • Identify opportunities to improve processes, automate activities and enhance user experience. • Provide technical leadership and governance to ensure solutions are maintainable, secure and scalable. • Manage, coach and develop a team of CRM specialists. • Work with external suppliers and Microsoft partners to ensure effective delivery and value for money. • Support data quality, governance, reporting and compliance across CRM platforms. • Translate strategic objectives into a clear delivery roadmap with the Head of Business Systems.

🎯 Requirements

• Significant experience managing CRM platforms within complex organisations. • Advanced knowledge of Microsoft Dynamics 365 and the Microsoft Power Platform, including Model-Driven Apps, Power Automate and Dataverse. • Experience delivering CRM development, enhancement and transformation projects from concept through to implementation. • Strong analytical and problem-solving skills, with the ability to resolve complex system, process and data issues. • Experience leading and developing technical teams. • The ability to communicate technical concepts clearly to a wide range of audiences. • Experience working with data governance, security and compliance requirements. • A collaborative approach and a passion for continuous improvement. • Experience delivering projects using Agile or SCRUM methodologies. • Salesforce knowledge or experience. • Experience of Microsoft Fabric or other data warehouse technologies.