Quality Manager

🔥 6 minutes ago

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Rethink Mental Illness

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🤲 Charity

🏥 Healthcare

🌍 Social Impact

Charity • Healthcare • Social Impact

Rethink Mental Illness is a UK-based charity that provides advice, information, services and campaigning for people severely affected by mental illness and their carers. It operates a wide range of services across England including peer support groups, mental health services (housing, employment support, crisis navigation), an advice and information service, and works on policy, campaigning, and research. The organisation offers resources on conditions, rights, crisis help, and runs public campaigns (e. g. , Mental Health Act reform, PIP), fundraising and membership programs, and employs staff across services. It is a registered charity and also operates services such as the Rethink Trust and Somerset Open Mental Health.

📋 Description

• Analyse performance and quality data to identify trends, risks and opportunities for improvement • Deliver remote and on-site quality and health & safety audits • Support services to complete audit action plans and embed sustainable improvements • Report audit findings, key themes and recommendations to stakeholders across the organisation • Work with operational teams to strengthen compliance with legislation, regulation and best practice • Support services in preparing for CQC and other external inspections • Contribute to the development of audit methodologies and quality frameworks • Promote effective risk management and monitor quality-related concerns • Work collaboratively with colleagues, commissioners and external partners to drive service improvement • Provide expert advice on quality, compliance and health & safety matters across Rethink Mental Illness.

🎯 Requirements

• Experience in a quality management, compliance, assurance or similar role • NEBOSH General Certificate or NVQ Level 3 (or above) in Health & Safety • Knowledge of health and social care legislation, including the Health and Social Care Act 2008 and Health & Safety at Work Act 1974 • Experience using data to identify performance issues and drive improvement • Strong analytical and problem-solving skills • Experience supporting business improvement initiatives • Excellent communication and stakeholder management skills • Good Microsoft Office skills • Ability to work independently, manage priorities and travel nationally when required. • Degree, professional diploma or recognised management qualification • Qualification in Quality, Change Management or Project Management • Experience working within the voluntary sector.