Solution Engineer

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Revinate

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🏢 Enterprise

💰 $39.2M Series E on 2021-08

Enterprise • Hospitality

Revinate is a company specializing in the hospitality industry, providing products and solutions aimed at enhancing guest experiences and increasing direct revenue for hotels. The company's offerings include Revinate Guests, a dashboard for managing guest profiles, and Revinate Marketing, an email marketing solution designed to deliver higher revenue through smart, segmented campaigns. Additional services include a text messaging solution, a highly accurate reservation contact center, and reputation management tools for increasing review volumes. Revinate serves over 12,000 hotels globally, helping them generate substantial direct revenue and gain a competitive edge in the hospitality sector.

📋 Description

• Be both a product, industry, as well as a technical expert in software for the sales team and clients • Provide clarity and leadership in prospect and client engagements of direct revenue-generating solutions and associated value propositions • Deep Dive Consultation: Conduct sophisticated discovery sessions to uncover critical business and technical requirements, translating them into robust, multi-product solution blueprints, which may also involve partner solutions as well. • Deliver high quality demos with clear objectives, success criteria and scope control (where required) to successfully position the value of Revinate solutions • Talk confidently about the CDP landscape, and how technology continues to evolve across the software industry • Respond to RFIs, RFPs, Infosec Questionnaires and assist in building a repository of the latest product knowledge • Draft and present business case data for client requested product enhancements, including identification of business impact to product management • Own technical sales FAQs and make sure that answers to technology questions (e.g. availability, disaster recovery, PCI) are consistent and derived from current and accurate data • Executive Presentation: Independently present and defend complex technical architectures and value propositions to C-level executives (e.g., CIO, CTO, CMO) at major hotel brands, ownership groups, and large-scale enterprises • Consult early in the sales process with Product Management on one-off opportunities to ensure customer expectations are well met • Act as a key account strategist; using ability to reference past client solution approaches to enable successful orchestration of new partnerships • Assist with product training and onboarding of new sales reps and solution engineers • Travel throughout sales territory, as needed • Represent Revinate at business development events, as needed

🎯 Requirements

• 5 + years of progressive experience in a Solution Engineering, Sales Engineering, or Technical Architecture role, preferably within a SaaS, MarTech, Contact Center or Revenue Management platform environment. • Deep Domain Expertise: Expert-level knowledge of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, Call Center Technology and common API standards (e.g., HTNG) is preferred • Technical Acumen: Demonstrated mastery in discussing, architecting, and troubleshooting complex RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR), and cloud infrastructure concepts. • Ability to work across organization and promote cross functional collaboration • Consultative problem solver • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches • Leverage technology solutions for supporting business goals • Self-motivated with a history of outstanding performance in your role • Ability to demonstrate, communicate and document the value proposition, appropriate solution and unique market positioning • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base • Comfortable seeking requirements from and presenting recommendations to executive audiences in hospitality (corporate, ownership, and property) • Embrace being part of a sales organization and competing for business • Contribute to the development of standardized processes and best practices • Project specific responsibilities working within budget/timeline and scopes

🏖️ Benefits

• Hybrid workforce flexibility • Localized hiring benefits • Collaboration opportunities • Local events and community building