REVOLVE
501 - 1000 employees
Founded 2003
🛍️ eCommerce
🛒 Retail
👗 Fashion
💰 Private equity on 2014-03
eCommerce • Retail • Fashion
REVOLVE is an online fashion retailer and e-commerce marketplace focused on women's and men's apparel, accessories, shoes, beauty, and lifestyle products. The company's website showcases new arrivals, designer brands, curated trend categories (e. g. , 'The Cotton Shop', 'Vacay', 'Bridal'), a loyalty program, mobile apps, and a sister luxury site (FWRD). REVOLVE provides customer care (chat, phone, email), promotional offers, and ships internationally (site shows Czech Republic localized content). It emphasizes trend-driven merchandising, influencer and social media marketing, and operates sale and curated editorial sections. REVOLVE is part of Eminent, Inc. (a Revolve Group company) and targets online retail consumers with fashion and beauty products.
Customer Service Representative, Spanish
🕒 August 1
🥔 Idaho, Nevada, +1 more states – Remote
💵 $19 - $24 / hour
⏰ Full Time
🟠 Senior
🔴 Lead
💝 Customer Support
🗣️🇪🇸 Spanish Required
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REVOLVE
501 - 1000 employees
Founded 2003
🛍️ eCommerce
🛒 Retail
👗 Fashion
💰 Private equity on 2014-03
eCommerce • Retail • Fashion
REVOLVE is an online fashion retailer and e-commerce marketplace focused on women's and men's apparel, accessories, shoes, beauty, and lifestyle products. The company's website showcases new arrivals, designer brands, curated trend categories (e. g. , 'The Cotton Shop', 'Vacay', 'Bridal'), a loyalty program, mobile apps, and a sister luxury site (FWRD). REVOLVE provides customer care (chat, phone, email), promotional offers, and ships internationally (site shows Czech Republic localized content). It emphasizes trend-driven merchandising, influencer and social media marketing, and operates sale and curated editorial sections. REVOLVE is part of Eminent, Inc. (a Revolve Group company) and targets online retail consumers with fashion and beauty products.
📋 Description
• Answering inbound calls, chats, SMS, and emails with professionalism and excellent support • Representing REVOLVE in a way that is consistent with our organizational values • Responsible for researching and resolving complaints to ensure customer retention and satisfaction • Follow up on all written correspondence and escalate to customer service manager as necessary • Coordinate and follow up with other departments to ensure problem resolution
🎯 Requirements
• Fluent in both English and Spanish • Ability to work in a team environment • Strong customer orientation with desire and willingness to help • Strong verbal and written communication skills • Ability to work in the intensity of a high-volume inbound call center • Experience with Microsoft Word and Excel • High School Diploma • Type 50+ words per minute • 1+ years in Customer Service, help desk or call center experience (preferred) • Type 60+ words per minute (preferred)
🏖️ Benefits
• Required equipment will be provided
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