Inside Sales Representative

Job not on LinkedIn

October 2

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💼 Account Executive

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Revvity

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Biotechnology • Pharmaceuticals • Healthcare Insurance

Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

📋 Description

• Achieve daily, weekly, monthly, and quarterly sales goals through consultative selling to expecting families. • Master ViaCord’s products and services to educate consumers with accuracy and clarity. • Deliver an exceptional consumer experience by handling escalated calls, resolving service challenges, and ensuring families feel supported at every step. • Act as a go-to resource for teammates on systems, processes, and product questions. • Serve as a subject matter expert on ViaCord’s commercial systems (Salesforce, Oracle, WebEx, Zendesk, Microsoft, DocuSign). • Monitor contact center coverage and escalate staffing gaps to management to maintain service levels. • Ensure adherence to departmental policies, including PTO scheduling and on-call rotations. • Participate in the commercial on-call program and provide required weekend support as scheduled. • Partner cross-functionally (operations, billing, shipping, etc.) to quickly resolve order discrepancies and service issues. • Maintain proficiency in a broad set of skills through cross-training across sales and service functions. • Support onboarding and training of new hires by providing peer mentorship, best practices, and product expertise at the direction of management. • Deliver peer training and retraining on processes and systems; develop clear user guides and work instructions. • Contribute to departmental initiatives, process improvements, and projects that enhance consumer and team experience. • Serve as a liaison between management and front-line reps, communicating team needs upward and reinforcing leadership direction.

🎯 Requirements

• Bachelor’s Degree • 7+ years of sales experience • Sales experience in a sales or service role in a contact center or direct-to-consumer • Demonstrated success influencing and motivating peers, even without direct authority • Proven ability to handle escalations, resolve cross-functional challenges, and maintain high customer satisfaction • Track record of excellence in CRM and software proficiency (Salesforce, Oracle, WebEx, Zendesk, DocuSign, Microsoft Office) • Strong interpersonal, written, and verbal communication skills with the ability to adapt to multiple audiences • Experience in facilitating training sessions • Continuous Improvement certification (Lean, Six Sigma, etc.) • Bilingual in Spanish/Chinese

🏖️ Benefits

• Medical, Dental, and Vision Insurance Options • Life and Disability Insurance • Paid Time-Off • Parental Benefits • Compassionate Care Leave • 401k with Company Match • Employee Stock Purchase Plan