Customer Service Representative

🕒 6 days ago

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Zūm

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

📚 Education

☁️ SaaS

Transport • Education • SaaS

Zūm is a forward-thinking company revolutionizing student transportation with a focus on safety, reliability, and sustainability. The company provides an integrated platform using leading-edge technology and analytics-driven operations to offer efficient transportation solutions. Zūm is notable for its 100% carbon-neutral fleet, which includes electric vehicles, and its user-friendly apps that keep parents, drivers, and schools informed and in sync. By implementing these innovations, Zūm has already partnered with over 4,000 schools and districts, leading initiatives such as deploying the first fully electric school bus fleet in Oakland Unified School District. Their services aim to create cost and time savings while ensuring superior care and transparency for students, parents, and educational institutions.

📋 Description

• Serve as the primary point of contact for inbound charter inquiries via phone, email, and chat • Capture detailed trip requirements and generate accurate, timely quotations • Proactively follow up on quotes and leads to drive conversion to booked revenue • Manage customer requests including trip changes, cancellations, and issue resolution • Deliver fast, effective, and professional communication across customer interactions • Resolve customer issues with a focus on single-contact resolution • Maintain accurate records of customer interactions and opportunities in internal systems • Collaborate with operations teams to align customer needs with service availability • Meet or exceed individual revenue, conversion, and responsiveness targets • Contribute to team revenue and customer satisfaction goals

🎯 Requirements

• High school diploma or equivalent required • 1–3+ years of experience in a call center, customer service, or inside sales environment • Experience handling high call, email, and chat volume with strong responsiveness standards • Demonstrated ability to manage customer interactions professionally and efficiently • Strong written and verbal communication skills • Comfortable using CRM systems and standard business tools, including email and spreadsheets • Ability to prioritize and manage multiple tasks simultaneously • Customer-focused with a responsive approach to service delivery • Sales-oriented and comfortable driving conversations toward booking and revenue conversion • Strong problem-solving skills • Ability to operate with urgency in a high-volume, time-sensitive environment • Charter, transportation, or logistics experience preferred • Inside sales or quote-to-book conversion experience preferred • Bilingual English/Spanish preferred

🏖️ Benefits

• Medical • Dental • Vision • 401(k) • Holidays • Wellness • Vacation • Additional compensation may include equity or commissions