Senior Associate Support Engineer, SAP

October 7

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Rimini Street

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Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

📋 Description

• Provide remote-based support for SAP applications as part of our global customer support team • Solve customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology • Work with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience • Configure, present and discuss best practices and functionalities of the SAP WM and MM modules • Support client customizations, sharing experience and best practices advice • Develop or work with a developer to deliver application break fixes for critical product defects • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity • Collaborate with team members in a virtual team environment to extend field experience to different client situations • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve the client experience

🎯 Requirements

• 2-3 years of relevant SAP experience particularly with MM/WM Modules • 2-3 years of support of application end-users in a Corporate environment • Working knowledge and understanding of supporting business processes • Analytical, logical problem resolution skills • SAP certification(s) preferred • Knowledge of maintenance/patching mechanics and SAP architecture • Solving complex problems across multiple modules • Fluency in both English & Portuguese is required • Ability to work independently and as part of a team • Ability to work calmly and professionally in high pressure situations

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members • Professional development opportunities