Senior Account & Channel Manager

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🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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Ripjar

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

📋 Compliance

🤖 Artificial Intelligence

Finance • Compliance • Artificial Intelligence

Ripjar is a company focused on countering financial crime through advanced data analytics and artificial intelligence solutions. Their Labyrinth platform offers services in name screening, adverse media screening, threat investigations, and data fusion, targeting industries such as banking, financial services, and gaming. The platform allows institutions to enhance their KYC and AML operations by automatically identifying risks from various data sources. Ripjar supports global companies and governments in detecting and responding to criminal behaviors such as money laundering, bribery, and fraud. Their solutions enable users to integrate and fuse structured and unstructured data, providing a comprehensive view of threats. By leveraging advanced automation and machine learning, Ripjar delivers real-time alerts and insights for threat intelligence and compliance.

📋 Description

• Own the post-sale lifecycle from onboarding through renewal readiness • Maintain executive and operational relationships across named accounts • Deliver structured success planning and Executive Business Reviews focused on value realisation • Proactively identify and mitigate retention risks and customer health concerns • Identify organic expansion opportunities based on adoption and outcomes; progress and close with Head of Customer and Partner Success & Growth • Improve cross-functional handovers (Delivery → CSG → Support) to ensure continuity and accountability • Act as the primary voice of the customer to Product, Engineering, and leadership • Establish and maintain customer health frameworks and engagement standards • Collaborate with the Head of Customer and Partner Success & Growth on account strategy and renewal planning • Act as escalation point for complex customer issue • In close collaboration with the Head of Customer and Partner Success & Growth Identify and prioritise target partner archetypes — including B2B core banking SaaS vendors, RegTech platforms, compliance managed service providers, systems integrators, and consulting firms • Lead outbound prospecting and relationship development with potential channel partners, building a qualified pipeline of partner opportunities • Present Ripjar's channel partner value proposition, tailoring commercial models (OEM, revenue share, white-label) to each partner's business • Negotiate and execute strategic channel partner agreement in conjunction with legal and the Head of Customer and Partner Success & Growth • Onboard one new partner effectively, ensuring they are technically enabled, commercially aligned, and supported to bring Ripjar to market • Work cross-functionally with Marketing, Product, and Sales to develop partner-facing collateral and enablement materials

🎯 Requirements

• Solid experience of enterprise B2B SaaS sales or account management experience, with a track record of expanding six- and seven-figure ARR accounts. • Demonstrable success selling into financial services, professional services, or large corporates — ideally in RegTech, compliance, risk, data, or security software. • Fluency navigating complex enterprise buying processes: multi-stakeholder, legal, procurement, InfoSec review, and multi-year contract negotiations. • Strong commercial instinct: ability to build value hypotheses, articulate ROI to CFO- and CCO-level stakeholders, and defend pricing in the face of procurement pressure. • Excellent forecasting discipline and CRM hygiene (Salesforce or equivalent); comfortable operating in a MEDDPICC or similar qualification framework. • Curiosity about the problem space — a genuine interest in financial crime, sanctions, and how AI is changing the compliance stack. • Executive presence: able to hold your own with senior banking, and corporate leaders, and to translate technical capability into business language. • Right to work in the UK; willingness to travel across the UK and Europe (occasional US travel) as needed. • Direct experience selling into MLRO, financial crime, sanctions, or trust & safety functions. • Exposure to AI, data, or analytics products, and comfort discussing model behaviour, accuracy trade-offs, and governance.

🏖️ Benefits

• 25 days annual leave + birthdays off, rising to 30 days after 5 years of service • Christmas shutdown • Fully remote working • 35 hour working week • Flexible working hours. • Private Family Healthcare • Life Assurance • Pension salary sacrifice • Employee Assistance Programme • Company contributions to your pension • Enhanced maternity/paternity pay • The latest tech including a top of the range MacBook Pro • There is a well-stocked pantry with food, snacks and drinks when in the office