Risepoint
1001 - 5000 employees
Founded 2007
đź’Ľ Consulting
đź“Ł Marketing
đź“š Education
Consulting • Marketing • Education
Risepoint is an education technology company that partners with regional public and private universities to design, launch, and grow workforce-focused online degree programs. It provides marketing, student support, faculty support, technology implementations, performance monitoring, and student ROI research to help institutions expand access, increase enrollments, and deliver high-return programs for working adults.
Senior Director, Partner Data
đź•’ October 15
Where this job comes from
Posted on Risepoint's careers page, not through a job board
First seen by Remote Rocketship October 15
Still open on Risepoint's site. Checked 3 hours ago.
Risepoint
1001 - 5000 employees
Founded 2007
đź’Ľ Consulting
đź“Ł Marketing
đź“š Education
Consulting • Marketing • Education
Risepoint is an education technology company that partners with regional public and private universities to design, launch, and grow workforce-focused online degree programs. It provides marketing, student support, faculty support, technology implementations, performance monitoring, and student ROI research to help institutions expand access, increase enrollments, and deliver high-return programs for working adults.
đź“‹ Description
• Build the operating model, leadership capability, and standards for the Partner Data Operations team • Define how partner data cases are triaged and resolved and how monitoring and reconciliation keep partner systems accurate and reliable • Set service-level standards and escalation rules in collaboration with Enterprise Data, Partner Support, SSC, and CRM • Drive automation and process redesign to reduce repeat, low-judgment case volume • Establish a product mindset that turns case patterns and root causes into broader improvements to partner data systems and integrations • Stand up Data Integration Engineering for partner SIS systems including Slate, Banner, and Workday • Create a repeatable integration playbook for each partner system • Serve as the strategic, partner-facing technical lead for new partner onboarding • Engage partner IT and SIS teams to scope integrations, unblock technical issues, and establish strong technical partnerships • Grow the Partner Enablement Data team as the subject matter expert on partner systems, data, and workflows • Champion architectural fixes and shape the cross-functional roadmap for partner data architecture • Own partner data strategy, priorities, investment choices, trade-offs, validation and monitoring tooling, file formats, data mapping, and integrations • Lead, hire, and develop the Partner Data Integrations & Operations organization across two teams • Report case trends, launch progress, and team performance to senior leadership • Own the KPI scorecard for partner data operations • Operate autonomously, proactively identify issues, drive solutions, and influence organizational decisions using data-driven reasoning, storytelling, and executive presence
🎯 Requirements
• 8+ years leading data operations, technical support, or partner/customer success teams, including at least 3 years managing managers or multiple teams • Technical fluency with data systems such as Snowflake and Databricks, integrations including file feeds, SFTP, and APIs, and CRM platforms such as Salesforce • Experience in ed-tech, higher education, or another partner-based, data-intensive industry • Experience with SIS systems such as Slate, Banner, and Workday • Comfort serving as the client-facing point of contact on technical onboarding conversations • Track record of building or restructuring an operations team and establishing intake, case management, and service-level standards • Background in partner onboarding, implementation, or customer launch and migration management • Familiarity with Agile or Jira-based work management, including epics, sprints, and backlog prioritization • Experience partnering with Enterprise Data or engineering teams on system enhancements and data-quality initiatives • Experience partnering with Product teams to translate operational or partner pain points into product requirements • Comfort operating with a product mindset in an operations role
🏖️ Benefits
• Equal-opportunity employer • Diverse and inclusive workforce
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