Customer Success Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sphera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Sphera is a leading provider of enterprise sustainability management software, data, and consulting services. It offers solutions that enable organizations in sectors like Chemicals, Oil & Gas, Industrials, and Financial Services to manage their sustainability goals effectively. Sphera's offerings include the SpheraCloud platform, which focuses on Environment, Health, Safety & Sustainability (EHS&S) management, operational compliance, and risk management. The company's software and consulting services are designed to help organizations improve their safety, mitigate risks, reduce costs, and build resilience. By providing an integrated 360-degree view of sustainability and performance management, Sphera assists companies in meeting regulatory reporting requirements and achieving their sustainability objectives.

📋 Description

• Assist in developing onboarding plans, timelines, and success criteria • Educate customers on product features, updates, and use cases to drive adoption • Build strong, trusted relationships with customers through regular check-ins and proactive communication • Act as a point of contact for low- to mid-tier accounts, helping them navigate the platform and resolve questions • Monitor customer health scores and identify opportunities to improve satisfaction and engagement • Collaborate with Support, Product, and Engineering teams to ensure timely resolution of customer issues • Escalate product bugs or feature requests and follow up to communicate outcomes to customers • Track customer activity and adoption metrics using CRM/CSP tools such as Salesforce, Gainsight, and HubSpot • Assist with customer business reviews and preparation of performance reports • Identify patterns in customer behavior and surface insights to improve processes • Contribute to renewal activities by ensuring customers achieve their desired outcomes • Identify expansion opportunities and collaborate with Sales on cross-sell or upsell motions

🎯 Requirements

• 2-5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role—preferably in SaaS • Strong communication and interpersonal skills; ability to build rapport with diverse customers • Passion for technology and willingness to learn SaaS products deeply • Problem-solving mindset with the ability to manage multiple tasks and priorities • Experience with CRM or CSP tools (e.g., Salesforce) • Bachelor’s degree or equivalent experience

🏖️ Benefits

• Equal Opportunity Employer committed to diversity and an inclusive environment for all colleagues